FAQ
About Shopping
Q: Can you deliver the product urgently?
A: Our jewelry is made to order, so it takes about 1.5 to 2 months for delivery. (For bridal rings, it takes about 2 months or more.) Since each piece is handcrafted by artisans, this is the necessary production period. Therefore, we generally decline any requests to expedite delivery due to customer convenience. We appreciate your understanding.
If you have any questions or requests regarding delivery, please contact us before placing your order.
▼ We regularly update the "Estimated Shipping Date" on our blog. Please check the link below.
[Information] Notice of Opening of cobaco Online Store
Thank you very much for your continued patronage.
We are pleased to announce the opening of the cobaco online store.
We will continue to provide information about new products and campaigns, so please look forward to it.
Thank you for your continued support of cobaco.
Q: Can I cancel or change my order after placing it?
Ａ：We do not accept any cancellations or changes to the order details after order confirmation. Please carefully review your order before placing it.
If you must cancel after production has started, we regret to inform you that you will be charged 50% of the product price excluding consumption tax. Additionally, if you request changes to the order details such as size or metal type after production has begun, an additional processing fee will be charged regardless of the reason. Please understand this in advance.
For details, please seeShopping GuidePlease take a look.
Q: What happens to the delivery if I order both in-stock items and made-to-order items at the same time?
A: Unless you have any specific requests, we will ship the made-to-order jewelry together once it is completed.
If you prefer to have only the items in stock shipped first, please kindly let us know.
Q: What happens to the wrapping if I order multiple items at the same time?
A: Basically, we will pack everything together in one box. If you would like individual wrapping, please let us know in the remarks section of the cart. (For example: Baby ring and Birthstone Ring together, earrings separately, etc.)
Q: Is it possible to pay by bank (Yucho) transfer?
A: We apologize. Our store does not support "bank (Japan Post) transfers." We are sorry for the inconvenience. Thank you for your understanding.
Q: Can you send the size gauge to a different address?
A: Yes, it is possible.
The size gauge is basically sent to the "shipping address" of the product. If you wish to send it to a different address, please specify the "shipping address for the size gauge" in the remarks section of the cart during your order, including "postal code, address, and name."
The size gauge is basically sent to the "shipping address" of the product. If you wish to send it to a different address, please specify the "shipping address for the size gauge" in the remarks section of the cart during your order, including "postal code, address, and name."
Q: I want to change the shipping address for the product
Ａ：If you wish to change the delivery address registered at the time of order due to reasons such as moving, we will accommodate the change.
Please notify us of the new delivery address by replying to the "Your jewelry is almost complete" email sent before the product is finished.
* To prevent issues such as loss or theft, we do not ship to accommodations or similar facilities.
* Changing to certain regions may incur additional shipping charges.
Please notify us of the new delivery address by replying to the "Your jewelry is almost complete" email sent before the product is finished.
* To prevent issues such as loss or theft, we do not ship to accommodations or similar facilities.
* Changing to certain regions may incur additional shipping charges.
Q: Can I pick up the item at a convenience store or a Yamato Transport office?
A: We support Yamato Transport office pickup. If you would like this option, please enter the address and center name of the Yamato Transport office where you wish to pick up your order in the shipping address field, or let us know the desired office in the cart notes.
* We currently do not support pickup at convenience stores, PUDO stations, or similar locations.
* If you would like to rent a size gauge and have your product delivered to a Yamato Transport office for pickup, please specify a separate delivery address for the size gauge. (Please note that size gauges cannot be sent to a Yamato Transport office for pickup.)
* We currently do not support pickup at convenience stores, PUDO stations, or similar locations.
* If you would like to rent a size gauge and have your product delivered to a Yamato Transport office for pickup, please specify a separate delivery address for the size gauge. (Please note that size gauges cannot be sent to a Yamato Transport office for pickup.)
I would like to confirm my order details.
A: By clicking the "View Order" button in the automated email sent at the time of your order, you can check the details of your order.
* (For smartphones) In the details screen, the order contents are basically collapsed. Please tap "Show Order Summary ∨" to check.
・You can also check the details in the email sent from our store after your order by clicking the "View Order" button.
・You can also check the details from the link of the "Order Number (e.g., #1234)" mentioned in the order confirmation email, etc. In this case, you can view the order details by entering the email address you registered at the time of your order on the linked page.
* (For smartphones) In the details screen, the order contents are basically collapsed. Please tap "Show Order Summary ∨" to check.
・You can also check the details in the email sent from our store after your order by clicking the "View Order" button.
・You can also check the details from the link of the "Order Number (e.g., #1234)" mentioned in the order confirmation email, etc. In this case, you can view the order details by entering the email address you registered at the time of your order on the linked page.
Q: I haven't received an email from the store after placing my order
A: For customers who place an order with us, we will send several emails before your product is delivered, starting with an automatically generated email titled "Order Confirmation (Auto-Reply Email)" and including emails such as "Order Confirmation Notice." (For orders and inquiries received on our regular holidays (Tuesdays, Wednesdays, Fridays, and public holidays), we will respond sequentially after the holidays.)
If you do not receive an email from us within two business days of placing your order, it is possible that the email we sent has been lost on the server. We kindly ask that you adjust your settings to allow emails from "cobaco.shop" and contact us.
*There have been many cases where emails cannot be delivered to ezweb addresses or to mobile addresses that use a dot (.) or underscore (_) before the "@" symbol, as well as to customers using mobile addresses or free email services such as Hotmail.
If you have not received an email from us, please check your spam folder and contact us.
▼For customers who have not received emails from us
【Notice of Summer Holidays】
Thank you for always using cobaco.
We will be closed for summer holidays during the following period.
We apologize for any inconvenience this may cause and appreciate your understanding.
■ Summer Holiday Period
August 11, 2023 (Fri) – August 16, 2023 (Wed)
■ About Shipping and Inquiries
Orders and inquiries received during the holiday period will be handled sequentially from August 17 (Thu).
Depending on the order status, shipping may take longer than usual. Thank you for your understanding.
We appreciate your continued support of cobaco.
If you do not receive an email from us within two business days of placing your order, it is possible that the email we sent has been lost on the server. We kindly ask that you adjust your settings to allow emails from "cobaco.shop" and contact us.
*There have been many cases where emails cannot be delivered to ezweb addresses or to mobile addresses that use a dot (.) or underscore (_) before the "@" symbol, as well as to customers using mobile addresses or free email services such as Hotmail.
If you have not received an email from us, please check your spam folder and contact us.
▼For customers who have not received emails from us
【Notice of Summer Holidays】
Thank you for always using cobaco.
We will be closed for summer holidays during the following period.
We apologize for any inconvenience this may cause and appreciate your understanding.
■ Summer Holiday Period
August 11, 2023 (Fri) – August 16, 2023 (Wed)
■ About Shipping and Inquiries
Orders and inquiries received during the holiday period will be handled sequentially from August 17 (Thu).
Depending on the order status, shipping may take longer than usual. Thank you for your understanding.
We appreciate your continued support of cobaco.
Q: There is no response from our store after the inquiry
A: At our store, we generally respond to all inquiries. (For inquiries received on our regular holidays (Tuesday, Wednesday, Friday, and public holidays), we will respond sequentially after the holidays.)
There is a possibility that the email you sent did not reach our store, so if you do not receive a reply from us within 3 business days after your inquiry, please check your spam folder and contact us again.
*Please make sure to set your email to receive messages from "cobaco.shop."
*There are many cases where emails cannot be delivered to customers using mobile addresses or free email services like Hotmail. If you have not received any emails, please check your spam folder and contact us again.
▼For those who do not receive emails from our store
https://cobaco.shop/blogs/information/4949
There is a possibility that the email you sent did not reach our store, so if you do not receive a reply from us within 3 business days after your inquiry, please check your spam folder and contact us again.
*Please make sure to set your email to receive messages from "cobaco.shop."
*There are many cases where emails cannot be delivered to customers using mobile addresses or free email services like Hotmail. If you have not received any emails, please check your spam folder and contact us again.
▼For those who do not receive emails from our store
https://cobaco.shop/blogs/information/4949
Q: I received duplicate emails for credit card usage
A: After placing your order, if there is a change in the payment amount due to reasons such as changes in the order details, you may receive two emails from your credit card company: one for the "order time" and one for the "change time." Our store only processes the final payment based on the amount after the change, so there will not be any double billing. Please rest assured.
For detailed information regarding the usage emails, we kindly ask you to contact your credit card company.
For detailed information regarding the usage emails, we kindly ask you to contact your credit card company.
Q: Can I request the issuance of a receipt?
A: We accept the credit card company's usage statement (customer copy) as a receipt.
If you would like a separate receipt with an invoice number, please write "Receipt request" in the remarks column of the cart at the time of order. It will be delivered together with the product. (If no name or description is specified, the receipt will be issued with "Orderer's name" and "Product price.")
If you contact us after the product has been shipped, we will send the receipt PDF by email.
If you would like a separate receipt with an invoice number, please write "Receipt request" in the remarks column of the cart at the time of order. It will be delivered together with the product. (If no name or description is specified, the receipt will be issued with "Orderer's name" and "Product price.")
If you contact us after the product has been shipped, we will send the receipt PDF by email.
Q: Can you send me the delivery statement?
A: In order to promote paperless operations, we do not include invoices or similar documents with your delivery. If you would like to receive them, please indicate "Request for delivery invoice" in the remarks section of your cart at the time of ordering. If you contact us after delivery, we will send you a PDF of the invoice via email.
Q: I would like to see the jewelry in person, do you have a physical store?
A: We have an atelier in Kobe, Sannomiya. We accept reservations by appointment mainly on weekends. On Atelier Open Days, which are held irregularly, you can visit freely without a reservation.
Information about the atelier is updated regularly here.
Information about the atelier is updated regularly here.
About Membership Registration
Q: What happens when I register as a member?
A: By registering as a member, you can take advantage of the following benefits.
Point Benefits
Points are awarded based on the purchase amount for each purchase (1 point for every 100 yen). When you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen. Additionally, if you proceed to order after logging in as a member, you will not need to enter your name, address, etc. There are no membership fees or annual fees. Please register.
*Please note that if you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added.
*Points are awarded at the time "the shipping process from our store is completed."
*There is no expiration date for points.
Email Newsletter Distribution
We deliver information about new items and events 1 to 2 times a month. We will inform you about various plans, including member-only campaigns and novelty gifts.
Point Benefits
Points are awarded based on the purchase amount for each purchase (1 point for every 100 yen). When you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen. Additionally, if you proceed to order after logging in as a member, you will not need to enter your name, address, etc. There are no membership fees or annual fees. Please register.
*Please note that if you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added.
*Points are awarded at the time "the shipping process from our store is completed."
*There is no expiration date for points.
Email Newsletter Distribution
We deliver information about new items and events 1 to 2 times a month. We will inform you about various plans, including member-only campaigns and novelty gifts.
I want to check my points.
A: Members, please prepare your "email address" and "password" and log in from the "Login" screen. After logging in, you can check your points from the "Current Points" popup displayed at the bottom right of the screen. Points will be awarded "when the shipping process from our store is completed".
Q: What is the difference between points and coupons?
A: "Points" are a member-exclusive benefit that is granted when you make a purchase after registering as a member. Points do not have an expiration date.
"Coupons" are discounts applied by using a coupon code issued by our store at the time of purchase. Anyone who has a coupon code can use it, regardless of whether they are a member of our store. Please note that some coupons have an expiration date.
"Coupons" are discounts applied by using a coupon code issued by our store at the time of purchase. Anyone who has a coupon code can use it, regardless of whether they are a member of our store. Please note that some coupons have an expiration date.
Q: I made a purchase, but the points have not been reflected.
A: Points will be awarded "when the shipping process from our store is completed." (Points are not awarded in advance)
To check your points, please log in from the "Login" screen after receiving the "Your item has been shipped" email from our store. After logging in, you can check your points from the "Current Points" popup displayed at the bottom right of the screen.
Please note that if you register as a member after completing your order, points will not be awarded.
To check your points, please log in from the "Login" screen after receiving the "Your item has been shipped" email from our store. After logging in, you can check your points from the "Current Points" popup displayed at the bottom right of the screen.
Please note that if you register as a member after completing your order, points will not be awarded.
Q: I am registered as a member but cannot log in (the password reset email is not arriving)
A: We renewed our online store in October 2023. At that time, we sent an email guide about the "account activation procedure" to all customers who had registered as members on the previous site. If you have not completed this activation procedure, your personal information, such as your password and accumulated points, has not been transferred to the current site.
Please see below for the account transfer steps.
Please re-register as a member from "Create account" on this page.
When registering, if you use the same email address as your previous registration, your points from the previous site will be transferred automatically.
*If your email address has changed, we cannot transfer your account. We sincerely apologize, but please register again. (In this case, your accumulated points will not be transferred.)
*Order history before September 2023 cannot be transferred. Thank you for your understanding.
Please contact us if you have any questions.
Please see below for the account transfer steps.
Please re-register as a member from "Create account" on this page.
When registering, if you use the same email address as your previous registration, your points from the previous site will be transferred automatically.
*If your email address has changed, we cannot transfer your account. We sincerely apologize, but please register again. (In this case, your accumulated points will not be transferred.)
*Order history before September 2023 cannot be transferred. Thank you for your understanding.
Please contact us if you have any questions.
Q: I forgot my password
A: You can reset your password from the URL below.
https://cobaco.shop/account/login#recover
If you do not receive the reset email, please also check the previous FAQ.
https://cobaco.shop/account/login#recover
If you do not receive the reset email, please also check the previous FAQ.
Q: I want to change the email address registered with my membership.
A: Under the current system, your email address is used as your login ID, and for customer information protection reasons, you cannot change your email address yourself.
If you would like to change it, we apologize for the inconvenience, but please contact us with the name registered to your account and the new email address you would like to register. We will process the change for you at our store.
If you would like to change it, we apologize for the inconvenience, but please contact us with the name registered to your account and the new email address you would like to register. We will process the change for you at our store.
Q: I would like to proceed with the membership cancellation.
A: Please proceed using the form below.
▼Membership Cancellation Request Form
https://cobaco.shop/pages/delete-membership
▼Membership Cancellation Request Form
https://cobaco.shop/pages/delete-membership
Q: I want to unsubscribe from the newsletter
A: You can unsubscribe from the newsletter by clicking on "Unsubscribe" in the email. If you are unable to unsubscribe, please contact us.
About the item
Q: Can you make it in a size that is not listed in the selection?
A: We generally cannot accommodate sizes outside the standard size range, but production may be possible in some cases.
For example, for a ring with a supported size range of [#6–#17, can be resized by ±1 size], you can generally assume support up to [#5–#18]. (Some options may require an additional fee.)
Please note that the standard supported size range, including resizing, is proposed as the "maximum size range that allows the ring to look beautiful and remain perfectly round." We cannot accommodate sizes beyond the resizing range. In addition, we cannot make sizes below size 0 (minus sizes). Thank you for your understanding.
For marriage rings, production outside the supported size range may also be possible. Please contact us if you would like this option.
Q: How do you use the adjuster ring?
A: Our necklace chains come with an adjustable ring (a round loop) attached to the clasp side.
By passing this adjustable ring through the clasp, you can use it shorter by that amount.
By passing this adjustable ring through the clasp, you can use it shorter by that amount.
Q: Can you convert earrings into clip-ons?
A: Most of the earrings we make at our store are small and do not have a part to attach earring components, so they cannot be changed to earrings.
Q: Can I purchase just one earring?
A: Except for items that are listed as sold individually, all are sold as left and right pairs.
However, there are some types that can be handled only if one side is lost.Repair Request FormPlease contact us for more information.
However, there are some types that can be handled only if one side is lost.Repair Request FormPlease contact us for more information.
Q: I would like to change the included earring backs from silicone catches to metal catches.
A: This can be accommodated. If you would like this option, please write “Request to change to a solid metal catch” in the notes field of your cart. We will include a catch made of the same material as the main piece.
Please note that changing to a solid metal catch will incur an additional charge. The price varies depending on the current market price of the metal. (Guide: K10 +1,650円〜 / K18 +3,300円〜)
Please note that changing to a solid metal catch will incur an additional charge. The price varies depending on the current market price of the metal. (Guide: K10 +1,650円〜 / K18 +3,300円〜)
Q: I have a metal allergy, is it okay to wear this?
A: Generally, the term "metal allergy" is used collectively, but the specific metals that cause reactions vary from person to person. All the gold used in our jewelry contains various metals in addition to gold, such as copper, silver, zinc, and palladium. For those who are particularly sensitive to these metals, allergic reactions may occur even with K18 gold. Additionally, cases such as sweating in summer, prolonged use, or temporary reactions caused by other metals can also trigger symptoms.
Since these reactions vary individually, we cannot make a blanket statement. If you are concerned, please refrain from purchasing.
Furthermore, we do not take any responsibility if you experience skin abnormalities or symptoms such as rashes after purchase. Please stop using the product immediately and consult a specialist.
Since these reactions vary individually, we cannot make a blanket statement. If you are concerned, please refrain from purchasing.
Furthermore, we do not take any responsibility if you experience skin abnormalities or symptoms such as rashes after purchase. Please stop using the product immediately and consult a specialist.
Q: The total length of the chain received is shorter (longer) than stated.
A: We carefully craft each piece, such as necklaces and bracelets, to come as close as possible to the specified overall length. However, slight variations between individual items are unavoidable due to differences in component configuration. An error margin of ±5 mm from the specified overall length is considered within the acceptable range and is not eligible for exchange or adjustment. Thank you for your understanding.
Q: The colors of the same type of stone appear different, don't they?
A: When crafting the jewelry, we select stones with minimal differences as much as possible for setting. However, since all the stones used are natural, there are individual variations in color and transparency. Additionally, the angle and design of the setting, as well as the way the stone reflects the color of the metal, can cause the color to appear different. In particular, smaller stones tend to have a lighter color. Please understand this in advance.
Customization and Materials
Q: Can you make it using different materials? (e.g., changing K18 to platinum, yellow gold to silver, etc.)
A: We apologize. For all jewelry, we propose materials that we believe are most suitable for the design, so we do not accommodate such requests. Thank you for your understanding.
In particular, regarding the "birthstone rings made of silver/platinum," which we receive many inquiries about, we do not accommodate this at all due to reasons related to strength and durability.
In particular, regarding the "birthstone rings made of silver/platinum," which we receive many inquiries about, we do not accommodate this at all due to reasons related to strength and durability.
Q: Can I order with a different ring width?
A: We apologize, but we cannot accept any orders with changes to the width or thickness.
Q: Can I change the chain to a different type?
A: We apologize. For all jewelry, we do not offer customization as we propose the chain that we believe is most suitable for the design. Thank you for your understanding.
Q: Can the length of the chain be changed?
A: The length can be adjusted in ±1cm increments (except for some items). When ordering, please write your desired length, such as "Chain total length +3cm," in the remarks column of the cart.
Please note that additional charges vary depending on the type and length of the chain.
K10: from 990 yen~
K18: from 1,320 yen~
(both prices include tax / per additional 1cm)
If you wish to shorten the chain, please understand that the charge will be the same as the regular length.
*If you request a length change after delivery, additional processing fees will apply. Please contact us through this page.
Repair/Aftercare
https://cobaco.shop/pages/repair
Please note that additional charges vary depending on the type and length of the chain.
K10: from 990 yen~
K18: from 1,320 yen~
(both prices include tax / per additional 1cm)
If you wish to shorten the chain, please understand that the charge will be the same as the regular length.
*If you request a length change after delivery, additional processing fees will apply. Please contact us through this page.
Repair/Aftercare
https://cobaco.shop/pages/repair
Q: Can the number of stones be changed? (e.g., from 5 stones to 6 stones, etc.)
A: We apologize. Customization and changes to the number of stones are not possible for any jewelry. Thank you for your understanding.
Q: Can I change the stone from diamond to birthstone?
A: We apologize. We do not accommodate requests as we propose stones that we believe are most suitable for the design of all jewelry. Thank you for your understanding.
Q: Can I change to a stone that is not listed in the birthstone list? (e.g., change moonstone to pearl, etc.)
A: We apologize. We do not accommodate requests as we propose stones that we believe are most suitable for the design of all jewelry. Thank you for your understanding.
Q: Can I place a full order or a customized order?
A: We apologize, but we are currently not accepting full custom orders based on your own design or original prototype.
Please note that we also do not accept orders using an existing setting with your own loose stone.
In addition, as a general rule, we cannot accept design modifications to existing items, such as changes in width or adding stone settings.
Please note that we also do not accept orders using an existing setting with your own loose stone.
In addition, as a general rule, we cannot accept design modifications to existing items, such as changes in width or adding stone settings.
Repair and After-Sales Maintenance
Q: Can I request a repair?
A: Of course. Please check the details on this page.
Repair/Aftercare
https://cobaco.shop/pages/repair
Repair/Aftercare
https://cobaco.shop/pages/repair
Q: Can my existing birthstone ring be remade from 3 stones to 4 stones?
A: We only accommodate certain designs through remaking.
We will accept your ring as a remaking order, reusing the metal and recreating it as a new piece. For that reason, we do not add stones to your existing ring or alter the ring width; all work is done as a full remake.
[ Designs Available ]
・Jewelry with a choice of birthstones: milgrain (1–5 stones) / signet (1–5 stones)
・Choice gold ring: plain (narrow/wide) / tsuchime (narrow/wide) / puff (narrow/wide)
・Mother ring: matte (1–3 stones)
[ Conditions for Remaking ]
・Changing the number of stones within the same design
・Changing the ring width within the same design (*only for Choice gold ring)
・Changing the size
・Changing whether engraving is included, or the engraving content
[ Important Notes ]
・Remaking is limited to the same design and the same material (metal type).
・We do not accept design changes or material (metal type) changes.
・Because the base molds differ depending on the number of stones and ring width, we cannot change the ring width of your existing ring or add stones directly.
・When remaking, all stones will be replaced with new ones (except diamonds).
・This applies only to genuine products purchased from our brand. (Items that are similar products or our brand products obtained through secondary markets are not eligible.)
〈 Example 1 of a possible remake 〉
Birthstone Ring_milgrain (3 stones)
K18 hard yellow gold
↓
Birthstone Ring_milgrain (4 stones)
K18 hard yellow gold
※Cannot be changed to K10
※Cannot be changed to K18 hard pink gold
〈 Example 2 of a possible remake 〉
Gold Ring_plain (narrow)
K10 pink gold
↓
Gold Ring_plain (wide)
K10 pink gold
※Cannot be changed to K10 yellow gold
※Cannot be changed to K18 hard gold
※Cannot be changed to a different design such as tsuchime
[ About Pricing ]
Remaking prices vary depending on the design, material, and the current market price of gold at the time of inquiry. If you would like a quote, please contact us through the repair inquiry form with the following details. (Quotes are valid for one month from the date they are provided.)
-----▼ Please fill in the “Details of the repair or issue you would like fixed” field ▼-----
[1] The name of the product you own and the remake details you would like
(Example: Birthstone Ring_milgrain, request remake from 3 stones to 4 stones, etc.)
[2] The birthstone or birth month you would like to add
(Example: Would like to add tanzanite, etc.)
[3] If you would like to change the size or whether engraving is included, or the engraving content, please provide the details
(Example: Size 10 to size 15, no engraving, etc.)
---------------
▼ Repair inquiry formはこちら
https://cobaco.shop/pages/repair
※Product names have been changed since October 2023. If you do not know the product name, please enter the name of the customer who placed the order at that time. We will check your order history on our end.
We will accept your ring as a remaking order, reusing the metal and recreating it as a new piece. For that reason, we do not add stones to your existing ring or alter the ring width; all work is done as a full remake.
[ Designs Available ]
・Jewelry with a choice of birthstones: milgrain (1–5 stones) / signet (1–5 stones)
・Choice gold ring: plain (narrow/wide) / tsuchime (narrow/wide) / puff (narrow/wide)
・Mother ring: matte (1–3 stones)
[ Conditions for Remaking ]
・Changing the number of stones within the same design
・Changing the ring width within the same design (*only for Choice gold ring)
・Changing the size
・Changing whether engraving is included, or the engraving content
[ Important Notes ]
・Remaking is limited to the same design and the same material (metal type).
・We do not accept design changes or material (metal type) changes.
・Because the base molds differ depending on the number of stones and ring width, we cannot change the ring width of your existing ring or add stones directly.
・When remaking, all stones will be replaced with new ones (except diamonds).
・This applies only to genuine products purchased from our brand. (Items that are similar products or our brand products obtained through secondary markets are not eligible.)
〈 Example 1 of a possible remake 〉
Birthstone Ring_milgrain (3 stones)
K18 hard yellow gold
↓
Birthstone Ring_milgrain (4 stones)
K18 hard yellow gold
※Cannot be changed to K10
※Cannot be changed to K18 hard pink gold
〈 Example 2 of a possible remake 〉
Gold Ring_plain (narrow)
K10 pink gold
↓
Gold Ring_plain (wide)
K10 pink gold
※Cannot be changed to K10 yellow gold
※Cannot be changed to K18 hard gold
※Cannot be changed to a different design such as tsuchime
[ About Pricing ]
Remaking prices vary depending on the design, material, and the current market price of gold at the time of inquiry. If you would like a quote, please contact us through the repair inquiry form with the following details. (Quotes are valid for one month from the date they are provided.)
-----▼ Please fill in the “Details of the repair or issue you would like fixed” field ▼-----
[1] The name of the product you own and the remake details you would like
(Example: Birthstone Ring_milgrain, request remake from 3 stones to 4 stones, etc.)
[2] The birthstone or birth month you would like to add
(Example: Would like to add tanzanite, etc.)
[3] If you would like to change the size or whether engraving is included, or the engraving content, please provide the details
(Example: Size 10 to size 15, no engraving, etc.)
---------------
▼ Repair inquiry formはこちら
https://cobaco.shop/pages/repair
※Product names have been changed since October 2023. If you do not know the product name, please enter the name of the customer who placed the order at that time. We will check your order history on our end.
Q: How do I take care of it?
A: Jewelry is very delicate. If left wet with sweat or other moisture, it may discolor or corrode. After use, please gently wipe it with a soft cloth.
If you are particularly concerned about noticeable dirt, such as on jewelry with birthstones, we offer cleaning services at our store. Please feel free to contact us.
For care instructions by material, please see here.
https://cobaco.shop/pages/repair
We also offer care products at our store, so please take advantage of them.
https://cobaco.shop/collections/goods
If you are particularly concerned about noticeable dirt, such as on jewelry with birthstones, we offer cleaning services at our store. Please feel free to contact us.
For care instructions by material, please see here.
https://cobaco.shop/pages/repair
We also offer care products at our store, so please take advantage of them.
https://cobaco.shop/collections/goods
Q: Is it okay to keep the jewelry on?
A: For all jewelry, it is recommended to remove it each time to keep it looking beautiful for a long time.
In particular, for items with stones or jewelry made of K10 or silver, we recommend not to keep them on continuously and to remove them each time. This is because it can lead to issues such as stone loosening, stone breakage, discoloration, and deformation. Additionally, some birthstones are sensitive to moisture or impact, so caution is necessary.
However, rings made of only precious metal can generally be worn continuously. Just be sure to remove them when entering hot springs, the sea, or a pool, or during intense physical activity.
In reality, many people do wear them continuously, and after delivery, we leave the decision to you. We also offer maintenance services at any time, so please feel free to use them for everyday wear.
In particular, for items with stones or jewelry made of K10 or silver, we recommend not to keep them on continuously and to remove them each time. This is because it can lead to issues such as stone loosening, stone breakage, discoloration, and deformation. Additionally, some birthstones are sensitive to moisture or impact, so caution is necessary.
However, rings made of only precious metal can generally be worn continuously. Just be sure to remove them when entering hot springs, the sea, or a pool, or during intense physical activity.
In reality, many people do wear them continuously, and after delivery, we leave the decision to you. We also offer maintenance services at any time, so please feel free to use them for everyday wear.
Q: Is it okay to use alcohol disinfectant while wearing jewelry?
A: It is fine for some stones and base metals, such as diamonds, but frequently applying alcohol disinfectant with strong antibacterial properties is, frankly, not a very good condition for jewelry.
Birthstones and the like are especially prone to discoloration and to cracks or breaks, so we recommend removing them as much as possible when using alcohol disinfectant.
Please note that pearls should never come into contact with alcohol. Please be careful not to touch them.
Birthstones and the like are especially prone to discoloration and to cracks or breaks, so we recommend removing them as much as possible when using alcohol disinfectant.
Please note that pearls should never come into contact with alcohol. Please be careful not to touch them.
About baby rings
Q: Can I have a set delivered that includes a baby ring and rings other than a mother ring?
A: Yes, we can. For example, if you purchase the Baby Ring_matte and the Birthstone Ring_signet (2 stones) together, we will generally package them together in the original baby ring box and deliver them that way.
If you would like them packed separately, please let us know in the cart notes field.
▼Wrapping example
Q: I want to know how to care for my commemorative plate because it has become dull.
A: The commemorative plate is made of brass, which naturally oxidizes when exposed to air. In some cases, discoloration or spots may appear even at the time of delivery. Please understand that this is due to the inherent properties of brass as a metal.
After delivery, areas touched by hand may retain skin oils, which can accelerate oxidation, especially during the summer. Even if the plate is not touched, oxidation will gradually progress over time due to aging.
We have summarized care instructions you can do at home in the blog below. Please take a look if you are interested.
▼ Blog | How to Care for Your Baby Ring Commemorative Plate
https://cobaco.shop/blogs/information/00004
After delivery, areas touched by hand may retain skin oils, which can accelerate oxidation, especially during the summer. Even if the plate is not touched, oxidation will gradually progress over time due to aging.
We have summarized care instructions you can do at home in the blog below. Please take a look if you are interested.
▼ Blog | How to Care for Your Baby Ring Commemorative Plate
https://cobaco.shop/blogs/information/00004
Q: Can a regular ring be made in baby ring size?
A: We apologize, but we are unable to create that. The only items available as baby rings are those in the "cobaco for baby" category. We cannot create birthstone rings such as the Bithstone ring in baby ring sizes.
Q: Can I order only the commemorative plate or baby ring (single item)?
A: We do not accept orders for the commemorative plate only. Additionally, we do not accept orders for the baby ring without the commemorative plate.
Q: Can I customize the commemorative plate?
A: We apologize, but we cannot make any changes to the engraving content, engraving position, or design layout outside of the template. We also do not accept changes to the material or shape. Thank you for your understanding in advance.
As an option, we offer engraving on the inside of the baby ring. If you would like to have a message or other engraving, please feel free to use this service.
If there are items you do not wish to have engraved, please write "none" in the relevant section. We will handle it by not engraving in the applicable area.
As an option, we offer engraving on the inside of the baby ring. If you would like to have a message or other engraving, please feel free to use this service.
If there are items you do not wish to have engraved, please write "none" in the relevant section. We will handle it by not engraving in the applicable area.
About engraving
Q: Can I have engraving done on any jewelry?
A: No, engraving is available for rings only.
We offer engraving on all currently sold rings, including those around 1 mm wide.
*However, engraving on 1 mm-wide rings and the inside of baby rings will be in very small text. For better visibility, we recommend using all caps.
If you would like engraving, please select "Yes" in the "Engraving" cart option on the item details page, then enter your engraving text.
- Up to 20 half-width characters can be engraved on the inside of the ring.
- Supported characters: alphabet letters and numbers *Kanji, hiragana, and katakana are not allowed
- Half-width spaces are counted as one character.
- Symbols such as hearts are treated as full-width characters, so they count as two half-width characters.
- You can check the symbols that can be engraved in the engraving text entry field.
- The font cannot be selected.
- We do not perform any proofreading of engraving text. Any errors in notation, etc. are the buyer's responsibility. Please understand this in advance.
〈 Symbols that can be engraved 〉
- Full-width symbols
☆ ♡ ＊ △ □ ◇ ◯ ◎ × ∞ ♪ 〜
- Half-width symbols
& . , / _ : ; • + - = ! ? " ' ( ) @ # ^
*Machine-dependent characters (such as emoji) and accent marks are not supported.
We offer engraving on all currently sold rings, including those around 1 mm wide.
*However, engraving on 1 mm-wide rings and the inside of baby rings will be in very small text. For better visibility, we recommend using all caps.
If you would like engraving, please select "Yes" in the "Engraving" cart option on the item details page, then enter your engraving text.
- Up to 20 half-width characters can be engraved on the inside of the ring.
- Supported characters: alphabet letters and numbers *Kanji, hiragana, and katakana are not allowed
- Half-width spaces are counted as one character.
- Symbols such as hearts are treated as full-width characters, so they count as two half-width characters.
- You can check the symbols that can be engraved in the engraving text entry field.
- The font cannot be selected.
- We do not perform any proofreading of engraving text. Any errors in notation, etc. are the buyer's responsibility. Please understand this in advance.
〈 Symbols that can be engraved 〉
- Full-width symbols
☆ ♡ ＊ △ □ ◇ ◯ ◎ × ∞ ♪ 〜
- Half-width symbols
& . , / _ : ; • + - = ! ? " ' ( ) @ # ^
*Machine-dependent characters (such as emoji) and accent marks are not supported.
Q: I want to improve the readability of the text.
A：1mm幅のリングやベビーリングなどは、刻印する文字の大きさもリング幅に合わせて小さくなります。そのなかですこしでも文字全体を大きく刻印したいとなった場合、大文字で統一するなど、すこし工夫が必要になってきます。
たとえば「Always with you」という刻印例。「y」の文字が下にはみ出すため、リング内側の限られたスペースに刻印する場合、文字全体がひとまわり小さく刻印されます。
刻印したい文字に「y」や「g」のような文字が含まれる場合、「Y」や「G」のように大文字表記で揃えた方がリング幅いっぱいに刻印されて肉眼でも視認しやすくなります。参考になさってください。
たとえば「Always with you」という刻印例。「y」の文字が下にはみ出すため、リング内側の限られたスペースに刻印する場合、文字全体がひとまわり小さく刻印されます。
刻印したい文字に「y」や「g」のような文字が含まれる場合、「Y」や「G」のように大文字表記で揃えた方がリング幅いっぱいに刻印されて肉眼でも視認しやすくなります。参考になさってください。