ショッピングガイド

Due to made-to-order production, delivery may take some time.

At our store, we adopt a "made-to-order system" where each item is crafted individually at a domestic workshop after receiving an order. It takes approximately 1.5 to 2 months for delivery (2 months for marriage rings).

[ Current Estimated Shipping Date ]
We update the estimated shipping date twice a week. Please check the link below for reference.
https://cobaco.shop/blogs/information/00001

If there are any confirmation details, such as determining the size after placing an order, production will begin once all confirmation details are finalized.

For detailed delivery times, we will provide guidance in the "Order Confirmation Notice" email sent from our store after your order is confirmed.

Additionally, for some items that are stocked, we will generally ship within 5 business days.

Orders received outside of business hours will be processed on the next business day.

Order Process from Order to Delivery

[ For Made-to-Order Jewelry ]
1. Order
Please place your order through the online store. You will receive an automatic reply email titled "Order Confirmation (Automatic Reply Email)". Please check to ensure there are no mistakes in your order details.

2. Confirmation of Order Details
After confirming the order details and stock, we will send you an email titled "Order Confirmation Notice".
*If you do not receive it within 3 business days, please contact us.

3. Payment
In principle, payment processing will be completed within 7 days after the order.

4. Jewelry Production
The jewelry will be produced at our partner workshop over approximately 4 to 6 weeks.

5. Notification of Completion Date
One week before the product is completed, we will send you an email titled "Your Jewelry Will Be Ready Soon". We will inform you of the expected shipping date, so if you have any preferred delivery dates or time slots, please let us know.

6. Jewelry Completion & Shipping
We will inspect each piece of jewelry that has been completed at our store. If there are no issues, we will prepare for delivery. After shipping is complete, we will send you an email titled "Your Product Has Been Shipped".

[ For Items in Stock ]
1. Order
Please place your order through the online store. You will receive an automatic reply email titled "Order Confirmation (Automatic Reply Email)". Please check to ensure there are no mistakes in your order details.

2. Confirmation of Order Details
After confirming the order details and stock, we will send you an email titled "Order Confirmation Notice".
At this time, we will inform you of the expected shipping date.
*If you do not receive it within 3 business days, please contact us.

3. Payment
In principle, payment processing will be completed within 7 days after the order.

4. Shipping
In principle, we will ship within 5 business days. After shipping is complete, we will send you an email titled "Your Product Has Been Shipped".

Our jewelry will be delivered via Kuroneko Yamato's courier service.

- You cannot specify the delivery date and time when placing your order.
We will ask for your preferred delivery time about one week before the product is completed. If you wish to specify a time, please reply to the "Your jewelry will be ready soon" email.
- Even if a time is specified, there may be cases where delivery cannot be made within the specified time due to traffic conditions. Thank you for your understanding in advance.
- Changes to other shipping companies are not possible.
- We also accept delivery to Kuroneko Yamato service centers. Please let us know the name of the service center you wish to receive it at.
- If you order care products separately, they will be delivered via Nekopos or courier service.

Jewelry will be delivered with free shipping (excluding some regions)

* For deliveries to Hokkaido and Okinawa, a flat fee of 550 yen will be charged.

- If you only purchase goods, care products, or accessories, additional shipping fees will apply.
- The round-trip shipping fees incurred during repairs, maintenance, or cleaning will be borne by the customer.

We have introduced external payment and delivery services for our international customers.
Please click here for detailed information on the use of this service.

＜International shipping＞
Asia: Korea, Singapore, Thailand, Taiwan, Vietnam, Malaysia
Middle East: United Arab Emirates
North America: The USA, Canada
Europe: United Kingdom, Italy, Austria, Netherlands, Croatia, Switzerland, Spain, Czech Republic, Germany, France, Belgium, Portugal, Monaco

After confirming your order, we will immediately begin production at our partner workshop, so we cannot accept any cancellations or changes to the order details after your order is placed. Please make sure to consider carefully before placing your order.

・If you need to cancel after production has started (after we send the order confirmation email), we sincerely apologize, but you will be responsible for 50% of the product cost excluding consumption tax.
・If you cancel your order due to your own circumstances after using the "Ring Size Gauge Lending Service," we will charge you 550 yen (including tax) for the round-trip shipping and packaging costs. (The difference will be handled as a "refund.")
Additionally, if you do not return the ring size gauge, it will be considered a purchase, and we will charge you 11,000 yen (including tax) for the size gauge.
・After production has started (after we send the order confirmation email), if there are any changes to the order details such as size or metal type due to your circumstances, we will charge an additional processing fee for any reason.

Returns and exchanges other than defective products are not accepted.

Returns are not accepted for made-to-order jewelry, other one-of-a-kind items, clothing, and consumables such as care products. Thank you for your understanding in advance.
Returns due to a difference in customer image are also not accepted. If you have any questions or concerns, please be sure to contact us before making a purchase.

In the case of returns or exchanges due to defective products (including free repairs)
We take great care in checking and shipping our products, but in the unlikely event that you receive a defective item or a product different from what you ordered, or if the product is damaged during delivery, we will promptly exchange or repair it at our expense. (In cases where exchange or repair is difficult, we will issue a refund.) We kindly ask that you contact us within 7 days of receiving the product (within 3 days for 'MINERAL SPECIMENS' only).

However, in the following cases, returns or exchanges cannot be made even if there is an initial defect. For products that can be repaired, repair services will be provided for a fee.

- Products that have been used even once (excluding indoor fitting)
- Products that have been damaged or soiled while in the customer's possession
- Products with lost stones
- Products that have been sent for cleaning or washed
-ケア用品などの消耗品
- In case the product's accessories (such as the box) are lost or damaged
-Sale items (can be returned in case of initial defects)
-If 7 days have passed after the product arrival (3 days for 'MINERAL SPECIMENS' only)
-ご連絡がない場合

・Please be sure to return the item using a method that allows for tracking and has insurance. If you return the item using a delivery method that does not leave a record, such as regular mail, and the item does not reach our store due to loss or any other reason, we will consider that the item has not been returned and the transaction will be deemed complete. Thank you for your understanding in advance.
- In the case of consumables such as care products, we will return them using the shipping method you selected at the time of purchase. (If they are returned together with jewelry, we will return them via Nekoposu.)

About Refund Methods
- After confirming the arrival of the returned product, we will process the refund for credit card and various payment sales within 7 business days, or we will dispose of the product. (In some cases, the refund will be made via bank transfer to your specified account.)
- Shipping fees and various charges are not eligible for a refund.

Return Contact Information
Limited Company cobaco
〒651-0092 4-6-4 Ikutacho, Chuo Ward, Kobe City, Hyogo Prefecture
TEL: 090-8930-5520
MAIL: info@cobaco.shop

Regarding returns due to refusal of receipt or long-term absence
- If you refuse to accept the package without any prior notice after it has been shipped, or if the package is returned to us after the storage period has expired due to long-term absence, all costs related to the return and reshipment will be borne by the customer. Additionally, if you do not contact us within 7 days from the date we receive the returned item, it will be considered an order cancellation. In that case, we will not be able to refund the order amount.

We offer free rental of our original ring size gauge so that those who order a ring can measure their size at home (※). The available sizes range from size 0 to size 17. You can measure in 0.5 size increments. If you are unsure of your finger size or have concerns about the size, please give it a try.
※For some rings, we will send a commercially available size gauge in 1 size increments.

If you choose to rent a size gauge, it will be considered that you agree to all of the following terms. Please be sure to read this before applying.

▼About the Original Ring Size Gauge
https://cobaco.shop/blogs/information/00003

The rental period is [5 days from the arrival date].As soon as you return it, it will be available for the next customer. We kindly ask for your cooperation in adhering to the return deadline.

※The size gauge is wiped with alcohol disinfectant before shipping each time.

Flow until lending
Please select "Size Gauge Rental Request" in the size selection section of the shopping cart when placing your order. (*We do not offer size gauge rentals before placing an order.）
After confirming your order at our store, we will send you an email titled "Order Confirmation Notice." In this email, we will provide details regarding the size gauge rental, and if we have the size gauge in stock, we will ship it within 2 business days. Please note that during busy periods, there may be delays in delivery. Thank you for your understanding in advance.

How to use
[1] Size Measurement To measure your size, place the size gauge on the finger you want to measure. Start with a larger size and find the size that fits you.
※ "h" indicates half size. (Example: "9h" = "9.5 size")

[2] With the size gauge in place, try closing and opening your hand, and moving it around. Check for any discomfort when gripping, or if there is any awkwardness when bending your fingers.

[3]Once you have decided on the size, please contact us via email with your size information.
Please place the size gauge in the enclosed return envelope and drop it in the mail within the deadline.

Shipping Method
We will ship via Yamato's Nekoposu. Delivery will be considered complete once it is placed in the mailbox, so you cannot specify a delivery date and time. Additionally, we will cover the round-trip shipping cost for one order only. In cases of address errors or inability to receive due to customer circumstances, the re-shipping cost will be borne by the customer.

Types of Size Gauges
Our size gauge is made of silver. For those with metal allergies, we can also send a "plastic size gauge (in 1 size increments)." If you would like this option, please inform us of your allergy in the remarks section when placing your order.

Other Important Notes
- The ring size gauge rental service is available for free only when you order a ring from our store. We do not offer size gauge rentals for those who have not placed an order.

- You can also use this service for size adjustments. Please feel free to let us know. (If you are using it for size adjustments, the loan is based on the premise that adjustments will be made. Please note that the shipping cost for returns will be borne by the customer.)

- Some people experience significant changes in finger size due to seasonal fluctuations. In such cases, there may be a size difference between the time you measured your size and the time the item is delivered.
特に、In cases where swelling in the fingers occurs during and after pregnancy, it may not be possible to measure the exact size.We recommend that those who are interested place their orders after calming down a bit.

・マリッジリングやリング幅の太いリングをオーダーいただく場合は、市販製サイズゲージ（1号刻み)をレンタルいたします。

- According to Yamato Transport's regulations, we cannot accept changes to the delivery address after shipping with Nekoposu. We will send the size gauge to the "delivery address of the product," so if you have a different shipping address, please let us know in the remarks section of the cart.

- After using the size gauge rental service, we generally do not accept order cancellations due to customer convenience. Cancellations will only be accepted in unavoidable circumstances, such as if the size is outside the available options. In that case, you will be required to pay a round-trip shipping fee of 550 yen (including tax).

・In the following cases, you will be required to pay 11,000 yen (including tax) as a size gauge fee.
- If you are unable to return the size gauge
- In the event of loss or damage to the size gauge due to customer negligence, packaging/description errors, relocation, etc. (in the case of resending, you will also be responsible for the reshipping fee)

If you have any questions, please contact us in advance.

Members who register will earn points based on their purchase amount with each purchase (1 point for every 100 yen spent). Additionally, if you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen starting from your next purchase.

*If you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added. Please be aware of this.
※Points will be awarded at the time when the shipping process from our store is completed.
* There is no expiration date for points.

How to Use Points

[1]Click on the "menu bar" located at the top right of the website.


Click on "Login" in the menu bar.


[3]Enter your "email address" and "password" on the login screen and log in.


[4]Click on the popup that says "Current Points" displayed in the bottom right corner of the screen.


[5]In the "Points to Use This Time" field in the popup, enter the points to be used and click "Use".


[6]When purchasing a product, a discount equivalent to the points will be applied in the form of a discount coupon on the cart screen. The "Total Amount" section will display the amount after the discount has already been applied.


[7]Before completing your order and payment, please ensure that the coupon has been applied. We cannot accept any changes, use of coupons, or points after the order has been placed.

[Regular Package]


cobaco items are generally delivered in this package. (Excluding cobaco for baby and cobaco BRIDAL items)
*If you would like gift wrapping, please indicate so in the cart's remarks column. It will be delivered with a ribbon wrapped around the box (free of charge). No shopping bags are provided.

[cobaco for baby Original Package]


Baby rings are delivered in this special box. It is a slide-type, paulownia wood box.
If you purchase a mother ring along with the baby ring, all items will be set in this box and delivered with a commemorative plate.

[cobaco BRIDAL Original Package]


A special case for marriage rings made of soft fabric also used for shirts and other clothing. The cushion part uses high-quality suede-like fabric.

・We strive to make the color and texture of the product as close to the actual item as possible, but due to the nature of your device and display, the actual color may appear different.
・The listed products may be subject to changes in specifications, prices, and discontinuation of production without prior notice. Thank you for your understanding.