ショッピングガイド

Business Days and Regular Holidays

[営業時間|10:00-18:00 定休日|火・水・金・祝日]

- Orders from the online store are accepted 24 hours a day, 365 days a year.
- Orders and inquiries received on our regular holidays will be addressed sequentially after the holiday.
- If Sunday is a public holiday, the substitute day will be a day off.
- We will inform you in advance on our blog about long holidays such as during events, year-end and New Year, and temporary closures.

About delivery time

As these are made-to-order, please allow time for delivery.

At our store, we adopt a "made-to-order system" where each item is crafted individually at a domestic workshop after receiving an order. It takes approximately 1.5 to 2 months for delivery (2 months for marriage rings).

[ 現在の発送予定日目安 ]
We update the estimated shipping dates twice a week. Please check the link below for reference.
https://cobaco.shop/blogs/information/00001

If there are matters that require confirmation, such as size determination, after placing your order, production will begin once all confirmations are complete. For products with some stock available, they will generally be shipped within 5 business days.

For detailed delivery times, we provide guidance in the "Order Confirmation Notice" email sent from our store after your order is confirmed.

About the order process

[ For made-to-order jewelry ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice." At this time, we will also inform you of the expected shipping date.
*If you are renting a size gauge, we will inform you of the shipping date as soon as we receive your confirmation of the size.
If you do not receive an email from us within 3 business days,HerePlease check.
*If you place an order in person at the atelier, the email for [2] will not be sent.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Jewelry Making
It will take approximately 4 to 6 weeks to manufacture at our partner workshop.

5. Notification of Completion Date
About a week before the product is completed, we will send you an email titled "Your Jewelry Will Be Ready Soon." We will inform you of the expected shipping date, so if you have any preferred delivery date, please let us know.

6. Jewelry Completion & Shipping
We will inspect each piece of jewelry finished at our store. If there are no issues, we will prepare for delivery. After shipping is complete, we will send you an email with the subject "Your order has been shipped."


[ For items that are in stock ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice."
We would like to inform you of the scheduled shipping date.
If you do not receive an email from us within 3 business days,HerePlease check.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Shipping
We will ship within 5 business days as a general rule. After the shipment is complete, we will send you an email with the title "Your order has been shipped."

*Orders placed outside of business hours will be processed on the next business day.

About Payment Methods

We offer the following payment methods:

・Credit Card
You can use VISA, MASTER, AMERICAN EXPRESS, JCB, DINERS, and DISCOVER.

・Apple Pay

・Google Pay

About Delivery

Our jewelry will be delivered via Kuroneko Yamato's express delivery service.

- You cannot specify the delivery date and time when placing your order. We will inquire about your preferred delivery time approximately one week before the product is completed. If you wish to specify a time slot, please respond to the "Your jewelry will be ready soon" email.
- Even if a time slot is specified, delivery may not be possible within the designated time due to weather or traffic conditions. Thank you for your understanding.
- Changes to other delivery services are not allowed.
- We also accept delivery to Kuroneko Yamato service offices. Please let us know the name of the service office you wish to receive your package at.
- If you order goods or care products individually, they will be delivered via Nekopos or express delivery.

About shipping

Jewelry will be delivered with free shipping (excluding some regions)

* For deliveries to Hokkaido and Okinawa, a flat fee of 550 yen will be charged.

- If you only purchase goods, care products, or accessories, additional shipping fees will apply.
- The round-trip shipping fees incurred during repairs, maintenance, or cleaning will be borne by the customer.

International Shipping

We have introduced external payment and delivery services for our international customers.
Please click here for detailed information on the use of this service.

<International shipping>
Asia: Korea, Singapore, Thailand, Taiwan, Vietnam, Malaysia
Middle East: United Arab Emirates
North America: The USA, Canada
Europe: United Kingdom, Italy, Austria, Netherlands, Croatia, Switzerland, Spain, Czech Republic, Germany, France, Belgium, Portugal, Monaco

Cancellation of Orders and Changes to Order Details

After confirming your order, production will begin immediately at our partner workshop, so we cannot accept any cancellations or changes to the order after it has been placed. Please consider carefully before placing your order.・After production has started (after the order confirmation email has been sent from our store), if you cancel for unavoidable reasons, we kindly ask you to bear 50% of the product price excluding consumption tax.
・If you cancel your order due to personal reasons after using the "Ring Size Gauge Rental Service," we will charge 550 yen (tax included) for the round-trip shipping and packaging costs (any difference will be handled as a refund). Additionally, if you do not return the ring size gauge, it will be considered a purchase, and you will be required to pay the cost equivalent to the replacement with an equivalent item or the repair fee in principle.
・After production has started (after the order confirmation email is sent from our store), if you request changes to the order details such as size or metal type for personal reasons, additional processing fees will be charged regardless of the reason.

Returns and Exchanges

Returns and exchanges other than defective products are not accepted.

Returns are not accepted for made-to-order jewelry, other one-of-a-kind items, clothing, and consumables such as care products. Thank you for your understanding in advance.
Returns due to a difference in customer image are also not accepted. If you have any questions or concerns, please be sure to contact us before making a purchase.

In the case of returns or exchanges due to defective products (including free repairs)
We take great care in checking and shipping our products, but in the unlikely event that you receive a defective item or a product different from what you ordered, or if the product is damaged during delivery, we will promptly exchange or repair it at our expense. (In cases where exchange or repair is difficult, we will issue a refund.) We kindly ask that you contact us within 7 days of receiving the product (within 3 days for 'MINERAL SPECIMENS' only).

However, in the following cases, returns or exchanges cannot be made even if there is an initial defect. For products that can be repaired, repair services will be provided for a fee.

- Products that have been used even once (excluding indoor fitting)
- Products that have been damaged or soiled while in the customer's possession
- Products with lost stones
- Products that have been sent for cleaning or washed
-ケア用品などの消耗品
- In case the product's accessories (such as the box) are lost or damaged
-Sale items (can be returned in case of initial defects)
-If 7 days have passed after the product arrival (3 days for 'MINERAL SPECIMENS' only)
-ご連絡がない場合

・Please be sure to return the item using a method that allows for tracking and has insurance. If you return the item using a delivery method that does not leave a record, such as regular mail, and the item does not reach our store due to loss or any other reason, we will consider that the item has not been returned and the transaction will be deemed complete. Thank you for your understanding in advance.
- In the case of consumables such as care products, we will return them using the shipping method you selected at the time of purchase. (If they are returned together with jewelry, we will return them via Nekoposu.)

About Refund Methods
- After confirming the arrival of the returned product, we will process the refund for credit card and various payment sales within 7 business days, or we will dispose of the product. (In some cases, the refund will be made via bank transfer to your specified account.)
- Shipping fees and various charges are not eligible for a refund.

Return Contact Information
Limited Company cobaco
〒651-0092 4-6-4 Ikutacho, Chuo Ward, Kobe City, Hyogo Prefecture
TEL: 090-8930-5520
MAIL: info@cobaco.shop

Regarding returns due to refusal of receipt or long-term absence
- If you refuse to accept the package without any prior notice after it has been shipped, or if the package is returned to us after the storage period has expired due to long-term absence, all costs related to the return and reshipment will be borne by the customer. Additionally, if you do not contact us within 7 days from the date we receive the returned item, it will be considered an order cancellation. In that case, we will not be able to refund the order amount.

Size gauge rental

For customers who have ordered a ring, we offer a free rental of our original ring size gauge so you can measure your size at home (*). Available sizes range from 0 to 17, and you can measure in 0.5 size increments. If you do not know your finger size or are unsure about the size, please give it a try.*For some rings, we provide commercially available size gauges in 1-size increments.
By selecting the size gauge rental, you are deemed to have agreed to all the following terms. Please be sure to read them before applying.▼About the Original Ring Size Gaugehttps://cobaco.shop/blogs/information/00003
The rental period is [5 days from the arrival date].As soon as we receive your return, the item will be made available to the next customer. We kindly ask for your cooperation in strictly adhering to the return deadline.Flow Until RentalPlease select "Size Gauge Rental Request" in the size selection field of the shopping cart when placing your order. (*We do not offer size gauge rentals before ordering.)
After confirming your order at our store, we will send you an "Order Confirmation Notice" email. This email will provide details regarding the size gauge rental, and if we have the size gauge in stock, it will be shipped within 2 business days. Please note that during busy periods, immediate delivery may not be possible. Thank you for your understanding in advance.How to Use[1] Measuring Your Size
Place the size gauge on the finger you want to measure. Start with a larger size and try on different sizes until you find the one that fits comfortably.
* "h" indicates a half size. (For example, "9h" = size 9.5)

[2] While wearing the size gauge, open and close your hand, and move your finger. Check for any tightness when making a fist or discomfort when bending your finger.

[3] Once you have determined your size, please notify us of your size via email.
Place the size gauge in the enclosed return envelope and mail it by the deadline.Shipping MethodWe will ship via Kuroneko Yamato's Nekoposu service. Delivery is considered complete once the item is posted in your mailbox, so specifying the delivery date and time is not possible. Additionally, for each order, we will cover the round-trip shipping cost once. However, if there are address errors or if the package cannot be received due to customer reasons, the customer will be responsible for any re-shipping fees.Types of Size GaugesOur store's size gauges are made of silver. For those with metal allergies, we can also provide "plastic size gauges (in whole sizes)." If you would like this option, please inform us of your allergy in the remarks column when placing your order.Other Notes・The ring size gauge rental service is available free of charge only when you place an order for a ring at our store. We do not offer size gauge rentals to customers who have not yet placed an order.

・You can also use this service when resizing your ring. Please feel free to request it. (When using the service for resizing, the rental is based on the premise that the ring will be resized. Please note that the return shipping cost is borne by the customer.)

・Some people experience significant changes in finger size due to seasonal fluctuations. In such cases, there may be a size difference between the time you measure your size and the time the ring is delivered.
Especially,In cases such as swelling in the fingers before and after childbirth, it may not be possible to measure the exact size.We recommend placing your order after you have had some time to consider.

- For marriage rings or rings with a wide band, we offer rental of commercially available size gauges (in whole sizes).

- According to Yamato Transport's regulations, address changes cannot be accepted after shipment via Nekoposu. We will send the size gauge to the "delivery address" provided, so if you wish to specify a different shipping address, please inform us in the remarks section of the cart.

- After using the size gauge rental service, cancellations due to customer convenience are generally not accepted. Cancellations will only be accepted in unavoidable circumstances, such as if the size is not suitable. In such cases, a round-trip shipping fee of 550 yen (tax included) will be charged.

- In the following cases, you will be required to pay the cost equivalent to replacement with an equivalent item or repair fees:
- If the size gauge is not returned
- If the size gauge is lost or damaged due to customer negligence, improper packaging/labeling, relocation, etc. (If reshipping is necessary, you will also bear the reshipping cost)

If you have any questions, please contact us in advance.

About Points

Members who register will earn points based on their purchase amount with each purchase (1 point for every 100 yen spent). Additionally, if you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen starting from your next purchase.

*If you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added. Please be aware of this.
※Points will be awarded at the time when the shipping process from our store is completed.
* There is no expiration date for points.

How to Use Points

[1]Click on the "menu bar" located at the top right of the website.
保有ポイントの使い方

Click on "Login" in the menu bar.
保有ポイントの使い方

[3]Enter your "email address" and "password" on the login screen and log in.
保有ポイントの使い方

[4]Click on the popup that says "Current Points" displayed in the bottom right corner of the screen.
保有ポイントの使い方

[5]In the "Points to Use This Time" field in the popup, enter the points to be used and click "Use".
保有ポイントの使い方

[6]When purchasing a product, a discount equivalent to the points will be applied in the form of a discount coupon on the cart screen. The "Total Amount" section will display the amount after the discount has already been applied.
保有ポイントの使い方

[7]Before completing your order and payment, please ensure that the coupon has been applied. We cannot accept any changes, use of coupons, or points after the order has been placed.
保有ポイントの使い方

About wrapping

[Regular Package]
Regular Package

cobaco items are generally delivered in this package. (Excluding cobaco for baby and cobaco BRIDAL items)
*If you would like gift wrapping, please indicate so in the cart's remarks column. It will be delivered with a ribbon wrapped around the box (free of charge). No shopping bags are provided.

[cobaco for baby Original Package]
cobaco for baby Original Package

Baby rings are delivered in this special box. It is a slide-type, paulownia wood box.
If you purchase a mother ring along with the baby ring, all items will be set in this box and delivered with a commemorative plate.

[cobaco BRIDAL Original Package]
cobaco BRIDAL Original Package

A special case for marriage rings made of soft fabric also used for shirts and other clothing. The cushion part uses high-quality suede-like fabric.

Size Guide

No Thank You

・We strive to make the color and texture of the product as close to the actual item as possible, but due to the nature of your device and display, the actual color may appear different.
・The listed products may be subject to changes in specifications, prices, and discontinuation of production without prior notice. Thank you for your understanding.