ショッピングガイド

[営業時間｜10:00-18:00　定休日｜火・水・金・祝日]

- Orders from the online store are accepted 24 hours a day, 365 days a year.
- Orders and inquiries received on our regular holidays will be addressed sequentially after the holiday.
- If Sunday is a public holiday, the substitute day will be a day off.
- We will inform you in advance on our blog about long holidays such as during events, year-end and New Year, and temporary closures.

Since this is made to order, it will take some time for delivery.

Our store operates on a "made-to-order" system, where each item is individually crafted at a domestic workshop after receiving your order. Please allow approximately one and a half months for delivery (2 months or more for marriage rings).

[ Estimated Current Shipping Date ]
The estimated shipping dates are updated twice a week. Please refer to the link below for your reference.
https://cobaco.shop/blogs/information/00001

If there are any matters that require confirmation, such as deciding the size after placing your order, production will begin only after all confirmations are completed.
For products with some stock available, we will generally ship within 5 business days.

For detailed delivery times, please refer to the "Order Confirmation Notice" email sent from our store after your order is finalized.

[ For made-to-order jewelry ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice." At this time, we will also inform you of the expected shipping date.
*If you are renting a size gauge, we will inform you of the shipping date as soon as we receive your confirmation of the size.
If you do not receive an email from us within 3 business days,HerePlease check.
*If you place an order in person at the atelier, the email for [2] will not be sent.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Jewelry Making
It will take approximately 4 to 6 weeks to manufacture at our partner workshop.

5. Notification of Completion Date
About a week before the product is completed, we will send you an email titled "Your Jewelry Will Be Ready Soon." We will inform you of the expected shipping date, so if you have any preferred delivery date, please let us know.

6. Jewelry Completion & Shipping
We will inspect each piece of jewelry finished at our store. If there are no issues, we will prepare for delivery. After shipping is complete, we will send you an email with the subject "Your order has been shipped."


[ For items that are in stock ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice."
We would like to inform you of the scheduled shipping date.
If you do not receive an email from us within 3 business days,HerePlease check.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Shipping
We will ship within 5 business days as a general rule. After the shipment is complete, we will send you an email with the title "Your order has been shipped."

*Orders placed outside of business hours will be processed on the next business day.

Our jewelry will be delivered via Kuroneko Yamato's express delivery service.

- You cannot specify the delivery date and time when placing your order. We will inquire about your preferred delivery time approximately one week before the product is completed. If you wish to specify a time slot, please respond to the "Your jewelry will be ready soon" email.
- Even if a time slot is specified, delivery may not be possible within the designated time due to weather or traffic conditions. Thank you for your understanding.
- Changes to other delivery services are not allowed.
- We also accept delivery to Kuroneko Yamato service offices. Please let us know the name of the service office you wish to receive your package at.
- If you order goods or care products individually, they will be delivered via Nekopos or express delivery.

Jewelry will be delivered with free shipping (excluding some regions)

* For deliveries to Hokkaido and Okinawa, a flat fee of 550 yen will be charged.

- If you only purchase goods, care products, or accessories, additional shipping fees will apply.
- The round-trip shipping fees incurred during repairs, maintenance, or cleaning will be borne by the customer.

We have introduced external payment and delivery services for our international customers.
Please click here for detailed information on the use of this service.

＜International shipping＞
Asia: Korea, Singapore, Thailand, Taiwan, Vietnam, Malaysia
Middle East: United Arab Emirates
North America: The USA, Canada
Europe: United Kingdom, Italy, Austria, Netherlands, Croatia, Switzerland, Spain, Czech Republic, Germany, France, Belgium, Portugal, Monaco

Once your order is confirmed, production will begin immediately at our partner workshop, so we cannot accept any cancellations or changes to your order after it has been placed. Please make sure to consider your order carefully before submitting.

・If you must cancel after production has started (after we send the order confirmation email), we regret to inform you that you will be charged 50% of the product price excluding tax.
・If you use the "Ring Size Gauge Rental Service" and cancel your order due to personal reasons (including if the size you need is not available), we will charge 550 yen (tax included) for round-trip shipping and packaging costs (any difference will be refunded). Additionally, if you do not return the ring size gauge, it will be considered a purchase, and you will be required to pay the cost equivalent to replacing it with a similar item or the repair fee.
・If you request changes to your order details such as size or metal type after production has started (after we send the order confirmation email), any changes due to customer reasons will incur additional processing fees regardless of the reason.

Returns and exchanges other than defective products are not accepted.

Returns are not accepted for made-to-order jewelry, other one-of-a-kind items, clothing, and consumables such as care products. Thank you for your understanding in advance.
Returns due to a difference in customer image are also not accepted. If you have any questions or concerns, please be sure to contact us before making a purchase.

In the case of returns or exchanges due to defective products (including free repairs)
We take great care in checking and shipping our products, but in the unlikely event that you receive a defective item or a product different from what you ordered, or if the product is damaged during delivery, we will promptly exchange or repair it at our expense. (In cases where exchange or repair is difficult, we will issue a refund.) We kindly ask that you contact us within 7 days of receiving the product (within 3 days for 'MINERAL SPECIMENS' only).

However, in the following cases, returns or exchanges cannot be made even if there is an initial defect. For products that can be repaired, repair services will be provided for a fee.

- Products that have been used even once (excluding indoor fitting)
- Products that have been damaged or soiled while in the customer's possession
- Products with lost stones
- Products that have been sent for cleaning or washed
-ケア用品などの消耗品
- In case the product's accessories (such as the box) are lost or damaged
-Sale items (can be returned in case of initial defects)
-If 7 days have passed after the product arrival (3 days for 'MINERAL SPECIMENS' only)
-ご連絡がない場合

・Please be sure to return the item using a method that allows for tracking and has insurance. If you return the item using a delivery method that does not leave a record, such as regular mail, and the item does not reach our store due to loss or any other reason, we will consider that the item has not been returned and the transaction will be deemed complete. Thank you for your understanding in advance.
- In the case of consumables such as care products, we will return them using the shipping method you selected at the time of purchase. (If they are returned together with jewelry, we will return them via Nekoposu.)

About Refund Methods
- After confirming the arrival of the returned product, we will process the refund for credit card and various payment sales within 7 business days, or we will dispose of the product. (In some cases, the refund will be made via bank transfer to your specified account.)
- Shipping fees and various charges are not eligible for a refund.

Return Contact Information
Limited Company cobaco
〒651-0092 4-6-4 Ikutacho, Chuo Ward, Kobe City, Hyogo Prefecture
TEL: 090-8930-5520
MAIL: info@cobaco.shop

Regarding returns due to refusal of receipt or long-term absence
- If you refuse to accept the package without any prior notice after it has been shipped, or if the package is returned to us after the storage period has expired due to long-term absence, all costs related to the return and reshipment will be borne by the customer. Additionally, if you do not contact us within 7 days from the date we receive the returned item, it will be considered an order cancellation. In that case, we will not be able to refund the order amount.

・As a general rule, our brand uses samples specifically for photography when taking product images; however, for some items (mainly one-of-a-kind pieces), we may use the actual product intended for sale. In such cases, we take great care to prevent any dirt or damage from the photography process and ensure the item is finished as new before delivery.
・We strive to make the color and texture of the products as close to the real thing as possible, but depending on your device or display characteristics, the actual color may appear different.
・Please note that the specifications, prices, and production of listed products may change or be discontinued without prior notice.

For customers who order a ring, we offer a free rental of our original ring size gauge so you can measure your size at home (*). Available sizes are 0 to 17. You can measure in 0.5-size increments. If you do not know your finger size or are unsure about your size, please try it.

* For some rings, we will send a commercially available size gauge with 1-size increments.

If you choose size gauge rental, you are deemed to have agreed to all of the following. Please be sure to read this before applying.

The rental period is [5 days including the arrival date]. Once you return it, we will make it available to the next customer. Please be sure to observe the return deadline.

Rental process
When placing your order, please select "Size gauge rental requested" in the size selection field of the shopping cart. (* We do not offer size gauge rental before placing an order.)
After we confirm your order, we will send you an email titled "Order Details Confirmation." In this email, we will provide details regarding the size gauge rental, and if we have the size gauge in stock, we will ship it within 2 business days. During busy periods, it may not be delivered immediately. Thank you for your understanding.

How to use
[1] Fit the size gauge onto the finger you want to measure, starting from a larger size and working down until you find the best fit.
With the size gauge on, open and close your hand to check whether there is any feeling of tightness when you make a fist, or any discomfort when bending your finger.
* "h" indicates a half size. (Example: "9h" = "9.5")

[2] Once you have decided on the size, please contact us by email with the size. When doing so, please include either your "name" or "order number."

[3] Return the size gauge to the pouch, place it in the enclosed return envelope, and drop it in the mailbox within the deadline. Please make sure to seal it securely before returning it.

Shipping method
We ship via Kuroneko Yamato's Nekoposu service. Delivery is considered complete once the package is dropped in the mailbox, so you cannot specify a delivery date or time. In addition, for one order, we will cover round-trip shipping only once. If reshipping is required due to an address error or inability to receive the package caused by the customer, the customer will be responsible for the reshipping fee.

Types of size gauges
Our size gauge is made of silver. For those with metal allergies, we can also send a commercially available "plastic size gauge (1-size increments)." If you would like this option, please let us know in the remarks field when placing your order that you have an allergy.

Other notes
・The ring size gauge rental service is available free of charge only when you order a ring from our store. We do not offer size gauge rental to customers before placing an order.

・It can also be used when resizing a ring. (When used for resizing, the rental is based on the premise that the ring will be resized. Please note that return shipping costs must be borne by the customer.)

・Some people’s finger size changes significantly with the seasons. In such cases, there may be a size difference between the time you measure and the time the item is delivered.
In particular, if your fingers are swollen before or after childbirth, it may not be possible to measure the size accurately. If you are concerned, we recommend ordering after things have settled down a bit.

・If you order a wedding ring or a ring with a wide band, we will rent a commercially available size gauge (1-size increments).

・Due to Yamato Transport regulations, Nekoposu cannot accept changes to the delivery address after shipment. We will send the size gauge to the "delivery address for the product" registered at the time of order, so if you would like it sent to a different address, please let us know in the remarks field of the cart.

・After using the size gauge rental service, cancellations of orders for customer convenience are generally not accepted. Cancellations will only be accepted in unavoidable circumstances. In such cases, you will be required to pay the round-trip shipping costs.

・Please be sure to observe the return deadline. If an extension occurs without prior notice, a late fee will be charged.

・In the following cases, you will be required to pay the cost of replacement with an equivalent item or the equivalent repair cost, as a general rule:
- If the size gauge is not returned
- If the size gauge is lost or damaged due to customer fault, incomplete packaging/labeling, a change of address, or similar issues (in the case of reshipment, you will also be responsible for the reshipping fee)

If you have any questions, please contact us in advance.

Members who register will earn points based on their purchase amount with each purchase (1 point for every 100 yen spent). Additionally, if you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen starting from your next purchase.

*If you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added. Please be aware of this.
※Points will be awarded at the time when the shipping process from our store is completed.
* There is no expiration date for points.

How to Use Points

[1]Click on the "menu bar" located at the top right of the website.


Click on "Login" in the menu bar.


[3]Enter your "email address" and "password" on the login screen and log in.


[4]Click on the popup that says "Current Points" displayed in the bottom right corner of the screen.


[5]In the "Points to Use This Time" field in the popup, enter the points to be used and click "Use".


[6]When purchasing a product, a discount equivalent to the points will be applied in the form of a discount coupon on the cart screen. The "Total Amount" section will display the amount after the discount has already been applied.


[7]Before completing your order and payment, please ensure that the coupon has been applied. We cannot accept any changes, use of coupons, or points after the order has been placed.

[Regular Package]


cobaco items are generally delivered in this package. (Excluding cobaco for baby and cobaco BRIDAL items)
*If you would like gift wrapping, please indicate so in the cart's remarks column. It will be delivered with a ribbon wrapped around the box (free of charge). No shopping bags are provided.

[cobaco for baby Original Package]


Baby rings are delivered in this special box. It is a slide-type, paulownia wood box.
If you purchase a mother ring along with the baby ring, all items will be set in this box and delivered with a commemorative plate.

[cobaco BRIDAL Original Package]


A special case for marriage rings made of soft fabric also used for shirts and other clothing. The cushion part uses high-quality suede-like fabric.