ショッピングガイド

[営業時間｜10:00-18:00　定休日｜火・水・金・祝日]

- Orders from the online store are accepted 24 hours a day, 365 days a year.
- Orders and inquiries received on our regular holidays will be addressed sequentially after the holiday.
- If Sunday is a public holiday, the substitute day will be a day off.
- We will inform you in advance on our blog about long holidays such as during events, year-end and New Year, and temporary closures.

Since this is made to order, it will take some time for delivery.

Our store operates on a "made-to-order" system, where each item is individually crafted at a domestic workshop after receiving your order. Please allow approximately one and a half months for delivery (2 months or more for marriage rings).

[ Estimated Current Shipping Date ]
The estimated shipping dates are updated twice a week. Please refer to the link below for your reference.
https://cobaco.shop/blogs/information/00001

If there are any matters that require confirmation, such as deciding the size after placing your order, production will begin only after all confirmations are completed.
For products with some stock available, we will generally ship within 5 business days.

For detailed delivery times, please refer to the "Order Confirmation Notice" email sent from our store after your order is finalized.

[ For made-to-order jewelry ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice." At this time, we will also inform you of the expected shipping date.
*If you are renting a size gauge, we will inform you of the shipping date as soon as we receive your confirmation of the size.
If you do not receive an email from us within 3 business days,HerePlease check.
*If you place an order in person at the atelier, the email for [2] will not be sent.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Jewelry Making
It will take approximately 4 to 6 weeks to manufacture at our partner workshop.

5. Notification of Completion Date
About a week before the product is completed, we will send you an email titled "Your Jewelry Will Be Ready Soon." We will inform you of the expected shipping date, so if you have any preferred delivery date, please let us know.

6. Jewelry Completion & Shipping
We will inspect each piece of jewelry finished at our store. If there are no issues, we will prepare for delivery. After shipping is complete, we will send you an email with the subject "Your order has been shipped."


[ For items that are in stock ]
1. Your Order
Please place your order from our online store.
You will receive an automatic email titled "Order Confirmation (Automated Email)" shortly after placing your order. Please check to ensure that there are no mistakes in the shipping address or order details.
*If you do not receive an emailHerePlease check.

2. Confirmation of Your Order
After confirming your order details and stock availability, we will send you an email with the subject "Order Confirmation Notice."
We would like to inform you of the scheduled shipping date.
If you do not receive an email from us within 3 business days,HerePlease check.

3. Payment
Payment processing will be automatically completed at the same time as the order confirmation.

4. Shipping
We will ship within 5 business days as a general rule. After the shipment is complete, we will send you an email with the title "Your order has been shipped."

*Orders placed outside of business hours will be processed on the next business day.

Our jewelry will be delivered via Kuroneko Yamato's express delivery service.

- You cannot specify the delivery date and time when placing your order. We will inquire about your preferred delivery time approximately one week before the product is completed. If you wish to specify a time slot, please respond to the "Your jewelry will be ready soon" email.
- Even if a time slot is specified, delivery may not be possible within the designated time due to weather or traffic conditions. Thank you for your understanding.
- Changes to other delivery services are not allowed.
- We also accept delivery to Kuroneko Yamato service offices. Please let us know the name of the service office you wish to receive your package at.
- If you order goods or care products individually, they will be delivered via Nekopos or express delivery.

Jewelry will be delivered with free shipping (excluding some regions)

* For deliveries to Hokkaido and Okinawa, a flat fee of 550 yen will be charged.

- If you only purchase goods, care products, or accessories, additional shipping fees will apply.
- The round-trip shipping fees incurred during repairs, maintenance, or cleaning will be borne by the customer.

We have introduced external payment and delivery services for our international customers.
Please click here for detailed information on the use of this service.

＜International shipping＞
Asia: Korea, Singapore, Thailand, Taiwan, Vietnam, Malaysia
Middle East: United Arab Emirates
North America: The USA, Canada
Europe: United Kingdom, Italy, Austria, Netherlands, Croatia, Switzerland, Spain, Czech Republic, Germany, France, Belgium, Portugal, Monaco

Once your order is confirmed, production will begin immediately at our partner workshop, so we cannot accept any cancellations or changes to your order after it has been placed. Please make sure to consider your order carefully before submitting.

・If you must cancel after production has started (after we send the order confirmation email), we regret to inform you that you will be charged 50% of the product price excluding tax.
・If you use the "Ring Size Gauge Rental Service" and cancel your order due to personal reasons (including if the size you need is not available), we will charge 550 yen (tax included) for round-trip shipping and packaging costs (any difference will be refunded). Additionally, if you do not return the ring size gauge, it will be considered a purchase, and you will be required to pay the cost equivalent to replacing it with a similar item or the repair fee.
・If you request changes to your order details such as size or metal type after production has started (after we send the order confirmation email), any changes due to customer reasons will incur additional processing fees regardless of the reason.

Returns and exchanges other than defective products are not accepted.

Returns are not accepted for made-to-order jewelry, other one-of-a-kind items, clothing, and consumables such as care products. Thank you for your understanding in advance.
Returns due to a difference in customer image are also not accepted. If you have any questions or concerns, please be sure to contact us before making a purchase.

In the case of returns or exchanges due to defective products (including free repairs)
We take great care in checking and shipping our products, but in the unlikely event that you receive a defective item or a product different from what you ordered, or if the product is damaged during delivery, we will promptly exchange or repair it at our expense. (In cases where exchange or repair is difficult, we will issue a refund.) We kindly ask that you contact us within 7 days of receiving the product (within 3 days for 'MINERAL SPECIMENS' only).

However, in the following cases, returns or exchanges cannot be made even if there is an initial defect. For products that can be repaired, repair services will be provided for a fee.

- Products that have been used even once (excluding indoor fitting)
- Products that have been damaged or soiled while in the customer's possession
- Products with lost stones
- Products that have been sent for cleaning or washed
-ケア用品などの消耗品
- In case the product's accessories (such as the box) are lost or damaged
-Sale items (can be returned in case of initial defects)
-If 7 days have passed after the product arrival (3 days for 'MINERAL SPECIMENS' only)
-ご連絡がない場合

・Please be sure to return the item using a method that allows for tracking and has insurance. If you return the item using a delivery method that does not leave a record, such as regular mail, and the item does not reach our store due to loss or any other reason, we will consider that the item has not been returned and the transaction will be deemed complete. Thank you for your understanding in advance.
- In the case of consumables such as care products, we will return them using the shipping method you selected at the time of purchase. (If they are returned together with jewelry, we will return them via Nekoposu.)

About Refund Methods
- After confirming the arrival of the returned product, we will process the refund for credit card and various payment sales within 7 business days, or we will dispose of the product. (In some cases, the refund will be made via bank transfer to your specified account.)
- Shipping fees and various charges are not eligible for a refund.

Return Contact Information
Limited Company cobaco
〒651-0092 4-6-4 Ikutacho, Chuo Ward, Kobe City, Hyogo Prefecture
TEL: 090-8930-5520
MAIL: info@cobaco.shop

Regarding returns due to refusal of receipt or long-term absence
- If you refuse to accept the package without any prior notice after it has been shipped, or if the package is returned to us after the storage period has expired due to long-term absence, all costs related to the return and reshipment will be borne by the customer. Additionally, if you do not contact us within 7 days from the date we receive the returned item, it will be considered an order cancellation. In that case, we will not be able to refund the order amount.

・As a general rule, our brand uses samples specifically for photography when taking product images; however, for some items (mainly one-of-a-kind pieces), we may use the actual product intended for sale. In such cases, we take great care to prevent any dirt or damage from the photography process and ensure the item is finished as new before delivery.
・We strive to make the color and texture of the products as close to the real thing as possible, but depending on your device or display characteristics, the actual color may appear different.
・Please note that the specifications, prices, and production of listed products may change or be discontinued without prior notice.

For customers who have ordered a ring, we offer a free rental of our original ring size gauge so you can measure your size at home (*). Available sizes range from 0 to 17, and you can measure in 0.5 size increments. If you do not know your finger size or are unsure about your size, please take advantage of this service.
*For some rings, we will send a commercially available size gauge in 1-size increments.

By selecting the size gauge rental, you are deemed to have agreed to all of the following terms. Please be sure to read them before applying.

▼ About the Original Ring Size Gauge
https://cobaco.shop/blogs/information/00003

The rental period is [5 days from the date of arrival]. Once you return the gauge, it will be made available to the next customer. We kindly ask for your cooperation in adhering to the return deadline.

Rental Process
When ordering, please select "Request size gauge rental" in the size selection field of the shopping cart. (*We do not offer size gauge rentals before an order is placed.)
After we confirm your order, we will send you an "Order Confirmation" email. In this email, we will provide details about the size gauge rental. If we have the size gauge in stock, it will be shipped within 2 business days. Please note that during busy periods, delivery may be delayed.

How to Use
[1] Measuring your size: Place the size gauge on the finger you wish to measure. Start with a larger size and try smaller ones until you find the best fit.
* "h" indicates a half size. (Example: "9h" = "size 9.5")

[2] While wearing the size gauge, open and close your hand and move your fingers. Check that there is no tightness when making a fist and no discomfort when bending your finger.

[3] Once you have determined your size, please notify us by email.
Place the size gauge in the enclosed return envelope and drop it in the mailbox within the rental period.

Shipping Method
We will ship via Kuroneko Yamato's Nekopos service. Delivery is completed when the package is placed in your mailbox, so you cannot specify a delivery date or time. We will cover the shipping costs for one round trip per order. If there are address errors or delivery issues due to customer circumstances, you will be responsible for any additional shipping fees.

Types of Size Gauges
Our size gauges are made of silver. For customers with metal allergies, we can provide a commercially available "plastic size gauge (1-size increments)." If you prefer this option, please indicate your allergy in the remarks section when ordering.

Other Notes
- The free ring size gauge rental service is only available to customers who have ordered a ring from us. We do not offer size gauge rentals before an order is placed.

- The service can also be used when resizing a ring. Please feel free to request it. (For resizing, the rental is provided on the premise that you will proceed with the adjustment. In this case, you will be responsible for the return shipping fee.)

- Some people experience significant changes in finger size due to seasonal fluctuations. In such cases, there may be a difference between the size measured and the size at the time of delivery.
Especially, if your fingers are swollen due to pregnancy or postpartum, it may not be possible to measure your accurate size. If you are concerned, we recommend placing your order after things have settled.

- For marriage rings or rings with a wide band, we will rent out a commercially available size gauge (1-size increments).

- According to Yamato Transport's regulations, the delivery address for Nekopos cannot be changed after shipment. We will send the size gauge to the "delivery address" specified for your order. If you need it sent to a different address, please indicate this in the remarks section of the cart.

- After using the size gauge rental service, we generally do not accept order cancellations for customer convenience. Cancellations are only accepted in unavoidable circumstances, such as if your size is not available. In such cases, a round-trip shipping fee of 550 yen (tax included) will be charged.

- In the following cases, you will be required to pay the cost of replacement with an equivalent item or the repair fee:
- If you do not return the size gauge
- If the size gauge is lost or damaged due to customer negligence, improper packaging/labeling, moving, etc. (You will also be responsible for reshipping fees if applicable)

If you have any questions, please contact us in advance.

Members who register will earn points based on their purchase amount with each purchase (1 point for every 100 yen spent). Additionally, if you log in during your next shopping session, you can use your points at a rate of 1 point = 1 yen starting from your next purchase.

*If you register as a member after completing the purchase process, it will be considered a non-member purchase, and points will not be added. Please be aware of this.
※Points will be awarded at the time when the shipping process from our store is completed.
* There is no expiration date for points.

How to Use Points

[1]Click on the "menu bar" located at the top right of the website.


Click on "Login" in the menu bar.


[3]Enter your "email address" and "password" on the login screen and log in.


[4]Click on the popup that says "Current Points" displayed in the bottom right corner of the screen.


[5]In the "Points to Use This Time" field in the popup, enter the points to be used and click "Use".


[6]When purchasing a product, a discount equivalent to the points will be applied in the form of a discount coupon on the cart screen. The "Total Amount" section will display the amount after the discount has already been applied.


[7]Before completing your order and payment, please ensure that the coupon has been applied. We cannot accept any changes, use of coupons, or points after the order has been placed.

[Regular Package]


cobaco items are generally delivered in this package. (Excluding cobaco for baby and cobaco BRIDAL items)
*If you would like gift wrapping, please indicate so in the cart's remarks column. It will be delivered with a ribbon wrapped around the box (free of charge). No shopping bags are provided.

[cobaco for baby Original Package]


Baby rings are delivered in this special box. It is a slide-type, paulownia wood box.
If you purchase a mother ring along with the baby ring, all items will be set in this box and delivered with a commemorative plate.

[cobaco BRIDAL Original Package]


A special case for marriage rings made of soft fabric also used for shirts and other clothing. The cushion part uses high-quality suede-like fabric.