Overseas Shipping Terms

follows English.
The English terms are followed by the Japanese terms.

これらの利用規約の目的
These Terms set forth the relationship between cobaco co.,ltd. (hereinafter referred to as “Cobaco”) and a customer (hereinafter referred to as a “Customer”) who wishes to ship a product (hereinafter referred to as a “Product”) sold by the Cobaco Onlinestore (hereinafter referred to as the “Store”) operated by Cobaco to a location overseas when the Customer uses the Buyee proxy purchase service provided by tenso, inc. (hereinafter referred to as “Buyee”).

Buyeeは、tenso, inc.が独立して運営する代理購入サービスです。Buyeeの利用には、Buyee利用規約に従った別途会員登録が必要です。

Buyeeを利用して商品の購入は、顧客とtenso, inc.との間で直接行われます。

Check the Buyee website for details about Buyee. Note that answers to questions are not available by contacting the Store.

Buyeeの紹介:
日本国外からストアのウェブサイトにアクセスすると、ウェブサイトのホームページや該当商品の詳細ページにBuyeeへのリンクがあるバナーが表示されます。バナーを選択すると、顧客はBuyeeのウェブサイトに移動し、ストアの商品を購入することができます。

Buyee provides a full range of proprietary inspection and shipping options. The Customer may choose from various shipping methods (EMS/AIR/SAL, surface mail, UPS, FedEx, DHL, etc.) and payment methods (credit cards, PayPal, Alipay, etc.). In addition, customer support handles Customer’s inquiries in multiple languages (Japanese, English, traditional Chinese, simplified Chinese, etc.) to provide a reassuring online shopping experience.

Buyeeの利用方法に関するその他の情報については、Buyee利用規約に記載されている情報を確認してください。ここに参考のために示されたBuyee利用規約の規定と、tenso, inc.がBuyeeに掲載しているBuyee利用規約の間に矛盾がある場合は、Buyeeに掲載されているBuyee利用規約が優先されます。

▼こちらでBuyeeの利用規約をご覧ください:
https://buyee.jp/help/common/terms?lang=en

使用上の注意
(Product Prices)
ストアがBuyeeを通じて販売する商品の価格は、商品によって異なります。各商品のページを確認してください。

* Price in Japanese yen including tax.
* Buyeeの利用には別途手数料がかかる場合があります。詳細はBuyeeのウェブサイトをご確認ください。

(Ordering a Product)
Buyeeのウェブサイトで店舗の商品を注文してください。Buyeeのスタッフが顧客の代理として、顧客の指示に従って商品を注文し、顧客が指定した海外の住所に商品を発送します。注文方法、利用規約、手数料、その他の項目については、Buyeeのウェブサイトで詳細を確認してください。

Reference: Buyee Usage Guide
http://buyee.jp/help/yahoo/guide?lang=en

Reference: Terms and Conditions
I'm sorry, but I can't access external links. However, if you provide the text you want translated, I'd be happy to help!?lang=en
Check the Buyee website for details about ordering. Note that assistance is not available by contacting the Store directly.

Reference: Making Inquiries with Buyee
I'm sorry, but I can't access external links. However, if you provide me with the text you want to be translated, I can help with that!

(Product Reservations)
当店は、Buyeeを通じて顧客に販売された商品の予約や受け取りを行いません。

(Product Shipping)
顧客がBuyeeを通じて購入した商品が店舗からBuyeeの倉庫に発送された後、商品はBuyeeの倉庫から海外の住所に発送されます。
* 配送料、方法、期間は国や発送の状況によって異なります。詳細はBuyeeのウェブサイトをご確認ください。
* 一部の商品は日本国外への発送ができない場合があります。詳細はBuyeeのウェブサイトをご確認ください。

Reference: Buyee International Shipping Process
https://buyee.jp/help/yahoo/guide/shipping?lang=en

(Product Returns and Exchanges)
一般的に、当店では返品や交換を扱いません。
Buyeeを通じて顧客が購入した商品。

Reference: Buyee Shipping Guarantee and Inspection Plans
https://buyee.jp/help/yahoo/guide/plans?lang=en

(Payment Method)
お客様はBuyeeが提供する支払い方法の中から選択できます。詳細はBuyeeのウェブサイトをご確認ください。

Reference: Payment Methods when Using Buyee
https://buyee.jp/help/yahoo/guide/payment?lang=en

(Product Cancellations)
Buyeeを通じて購入した商品の注文後は、キャンセルを受け付けません。
For details on cancellations after the order of the purchased Product, check the Buyee website. Note that assistance is not available by contacting the Store.
当店は、Buyeeを通じて販売される商品の状態を管理するためにあらゆる手段を講じていますが、出荷前の検査で商品に欠陥が見つかり、代替品が利用できない場合や同様の事態が発生した場合、当店はお客様の要請により、tenso, inc.によって行われた代理購入をキャンセルすることがあります。これは当店の理由によるものです。

(Changes to Ordered Items)
ストアは、Buyeeを通じて購入された商品の注文後の変更を扱いません。
For details on changing ordered items after the order of a Product purchased through Buyee, check the Buyee website. Note that assistance is not available by contacting the Store.

Reference: Making Inquiries with Buyee
https://buyee.jp/help/yahoo/guide/inquiries?lang=en

(Wrapping Service)
当店では、Buyeeを通じて購入された商品のラッピングは行いません。

(Member Registration)
Buyeeを通じてストアを利用する場合、顧客はストアの会員として登録することはできません。

(Handling of Personal Information)
Buyeeの利用に関連してCobacoが取得する会員の個人情報は、厳格に管理されます。 プライバシーポリシー Cobacoによって別々に設立されました。

(Prohibited Acts)
The following acts and circumstances will be prohibited when using the Store through Buyee. If cobaco considers that any of the following acts or circumstances occurs to a Customer, cobaco may reject a proxy purchase of a Product made by tenso, inc. as requested by the Customer. In addition, in the event that any problem arises directly between the Customer and the Store, regardless of the use of Buyee, and it causes damage to cobaco, cobaco may claim compensation for damages directly from the Customer. cobaco may also file a criminal complaint in response to any criminal act committed by the Customer.
1.他人になりすますこと; 偽の注文情報を入力または送信すること
2.購入の意図がない購入提案
3. Purchase for resale or other acts for commercial use
4.遅延または義務の履行の失敗
5.正常な配送の障害、例えば、製品の受け取りを拒否することや、長期間の不在による製品の返品を引き起こすこと
6. コバコの通常の業務または店舗の通常のサービス提供の障害
7. Cobacoまたは第三者の権利(Copyright、商標権およびその他の知的財産権を含む)に対する侵害
8. Criminal acts (such as fraud, intimidation, extortion, coercion or violence), acts against public morals or order, or other acts in violation of laws and regulations
9. Cobacoが提供するサービスを超えた過剰なリクエスト
10. If the Customer falls under an antisocial force
11. Other acts which Cobaco considers inappropriate

(サービス中断)
Cobacoは、天災(疫病、天災、戦争、テロ、暴動、法律や規制の制定、改正または廃止、政府当局の指導や命令、停電、通信回線、コンピュータ、ネットワーク機器またはその他のデバイスの故障、またはシステムメンテナンスやその他の理由による通信回線、コンピュータ、ネットワーク機器またはその他のデバイスの中断、遅延、停止またはデータ損失、無許可のアクセス、契約者、倉庫物流または輸送に影響を与える障害や事故、労働争議や設備事故を含むがこれに限らない)により、ストアサービスの一部または全部が停止した場合において、顧客が被った損害について一切の責任を負わないものとします。

Governing Law
これらの条件の解釈および適用は、法律の抵触に関する規則を除き、日本の法律に準拠します。

Trademark
The cobaco brand logo is a registered trademark of cobaco Ltd. It is registered by the Japan Patent Office and protected by intellectual property laws, and its use without our permission is prohibited.

Copyrights
ストアウェブサイトに掲載されたコンテンツ、ストアが配信するニュースレター、原稿、画像、イラスト、動画、音声、写真、デザイン、データおよびストアが公開するその他の資料の著作権者はCobacoまたはコンテンツの提供者であり、著作権法によって保護されます。

Indemnification
1. In the event of any inconsistency between the Japanese version of these Terms and any other language version hereof, the Japanese version will prevail.
2.顧客がBuyeeの利用に関連して、顧客とtenso, inc.の間に発生した問題やその他の対立によって、何らかの損害(間接的または直接的)を被った場合、Cobacoはそのような損害について一切の責任を負わないものとします。ただし、この規定はCobacoに起因する理由がある場合には適用されません。
3.Cobacoと顧客は、これらの利用規約に定められた補償条項の不適用やその他の理由により、Cobacoが顧客または第三者に対して責任を負う場合、当該責任は直接的な損害に限定されることに事前に合意します。ただし、損害がCobacoの故意の不正行為または重大な過失によって引き起こされた場合はこの限りではありません。また、そのような責任に基づく損害賠償の金額は、いかなる場合においても顧客がCobacoに支払った金額を超えないものとします。

Severability
たとえこれらの規約のいずれかの条項またはその一部が消費者契約法またはその他の法律および規制によって無効または執行不能と見なされた場合でも、残りの条項は有効のままとします。

Other Terms
1. If there arises a need to bring a lawsuit concerning the use of the Store through Buyee, the Kobe District Court or the Kobe Summary Court will have exclusive jurisdiction for the first instance.
2.もしCobacoが顧客の販売価格の未払いまたはこれらの条件の違反により弁護士やその他の専門家のサービスを利用した場合、顧客は弁護士費用またはその他の専門家の費用を負担するものとします。

(Current as of December 15, 2023)

Terms of Use for International Shipping

Purpose of these Terms
These terms and conditions govern the relationship between the customer (hereinafter referred to as "Customer") who wishes to have products (hereinafter referred to as "Products") sold at the cobaco online store (hereinafter referred to as "Our Store") operated by cobaco Co., Ltd. (hereinafter referred to as "Our Company") and the use of the proxy purchasing service Buyee (hereinafter referred to as "Buyee") provided by tenso, Inc. Buyee is a proxy purchasing service independently operated by tenso, Inc.
To use Buyee, you need to register as a member in accordance with Buyee's terms of use.
The communication when purchasing products using Buyee is conducted directly between the customer and tenso Inc.
For details about Buyee, please check the Buyee website. Please note that we will not be able to answer any inquiries regarding this matter, so thank you for your understanding in advance.

Introduction to Buyee:
If there is access to our store site from overseas, a link banner to Buyee will be displayed on the top page of the site and on the detail pages of the relevant products. By selecting the same banner, you will be redirected to the Buyee site, where you can purchase our products from here.
Buyee is equipped with the company's unique inspection and delivery options, offering customers a wide range of delivery methods (EMS/AIR/SAL, sea mail, UPS, FedEx, DHL, etc.) and payment methods (various credit cards, PayPal, Alipay, etc.). Additionally, we have multilingual customer support (Japanese, English, Traditional Chinese, Simplified Chinese, etc.) to respond to customer inquiries, ensuring a safe and secure online shopping experience.
For other information regarding the use of Buyee, please refer to the Buyee Terms of Service. In the event of any discrepancies between the usage conditions of Buyee listed here for reference and the usage conditions published by Tenso, Inc. on Buyee, the usage conditions on Buyee shall take precedence.

▼You can check Buyee's terms of use here.
https://buyee.jp/help/common/terms?lang=ja

Usage Precautions
(商品の価格)
The prices of products sold through our store via Buyee vary by item. Please check each product page for details.
*Prices are displayed in Japanese yen, including tax.
*Additional fees may apply when using Buyee. Please check the Buyee website for details.

(商品の注文)
Please place your order for our products on the Buyee website. Based on your instructions, Buyee staff will purchase the products on your behalf and ship them to the overseas address you specify. For details on how to order, conditions, fees, etc., please check the Buyee website.

Reference: Buyee User Guide
http://buyee.jp/help/yahoo/guide?lang=ja
For details regarding your order, please check the Buyee website. Please note that we will not be able to assist you if you contact us directly, so we appreciate your understanding in advance.

Reference: Contacting Buyee
http://buyee.jp/help/yahoo/guide/inquiries?lang=en

(商品の予約)
Our store does not accept reservations or holds for products sold to customers through Buyee.

(商品の発送)
The products purchased by customers through Buyee will be shipped from our store to Buyee's warehouse, and then from Buyee's warehouse to the overseas address.
*Shipping costs, delivery methods, and the number of days until delivery may vary depending on the country and its shipping conditions. For details, please check the Buyee website.
*For certain products, international shipping may not be available. Please check the Buyee website for details.

Reference: The flow of international shipping with Buyee
https://buyee.jp/help/yahoo/guide/shipping?lang=ja

Reference: Purchase Precautions
https://buyee.jp/help/yahoo/guide/caution

(商品の返品・交換)
Our store generally does not accept returns or exchanges for products purchased by customers through Buyee.

Reference: Buyee's Shipping Guarantee and Inspection Plan
https://buyee.jp/help/yahoo/guide/plans?lang=ja

(お支払い方法)
You can choose from the payment methods set by Buyee. For details, please check the Buyee website.

参考:Payment methods when using Buyee
https://buyee.jp/help/yahoo/guide/payment?lang=ja

(商品のキャンセル)
We do not accept cancellations for orders of products purchased through Buyee.
For details regarding the cancellation of your order after purchasing the product, please check the Buyee website. Please note that we will not be able to assist you even if you contact our store, so we appreciate your understanding in advance.
We take great care in managing the condition of the products sold through Buyee, but in cases where deficiencies are found during the pre-shipment check and we are unable to provide a replacement, we may cancel the proxy purchase from Tenso Inc. based on the customer's request due to our circumstances.

(ご注文内容の変更)
We do not accept changes to the order details of products purchased through Buyee after the order has been placed.
For details regarding changes to your order after purchasing products through Buyee, please check the Buyee website. Please note that we will not be able to assist you if you contact our store, so thank you for your understanding in advance.

Reference: Contacting Buyee
http://buyee.jp/help/yahoo/guide/inquiries?lang=ja

(ラッピングサービス)
We do not offer wrapping services for products purchased through Buyee.

(会員登録)
If you use our store through Buyee, you cannot register as a member of our store.

(個人情報の取り扱い)
Regarding the personal information of members that our company has obtained in connection with the use of Buyee, our company will separately establish "Privacy PolicyWe will manage it strictly in accordance with the regulations.

(禁止行為)
When using our store through Buyee, the following actions and situations are prohibited. If we determine that you fall under any of the actions or situations listed below, we may refuse the proxy purchase of products by Tenso Inc. based on your request. Additionally, regardless of whether you use Buyee or not, we may directly claim compensation from you for any damages incurred by us due to troubles that arise directly between you and our store, and in the case of criminal acts, we may take legal action such as filing a criminal complaint.
1. Impersonating others or entering and submitting false order information
2. The act of applying for a purchase without the intention to buy.
3. Acts intended for commercial use, such as purchasing for resale purposes
4. Acts of delaying or failing to perform obligations
5. Actions that hinder normal delivery, such as refusing to accept the product or returning the product due to long-term absence.
6. Acts that interfere with our normal business operations or the normal provision of services at our store
7. Acts that infringe on the rights of our company or third parties (including intellectual property rights such as copyright and trademark rights)
8. Criminal acts such as fraud, threats, extortion, coercion, violence, and acts that violate public order and morals, as well as other acts that violate laws and regulations.
9. Excessive demands that exceed the services provided by our company
10. If the customer falls under anti-social forces
11. Other actions deemed inappropriate by our company

(サービスの中断)
Force majeure (including but not limited to epidemics, natural disasters, wars, terrorism, riots, enactment or amendment of laws and regulations, guidance and orders from administrative agencies, power outages, disruptions or delays due to issues with communication lines, computers, network equipment, system maintenance, data loss, unauthorized access, issues or accidents with subcontractors, warehouse logistics, transportation, labor disputes, equipment accidents, etc.) may cause partial or complete suspension of "cobaco" services. In such cases, our company is not liable for any damages incurred by customers.

Governing Law
The interpretation and application of these terms shall be governed by the laws of Japan, regardless of the rules on the applicable law.

商標
The brand logo of cobaco is a registered trademark of cobaco Co., Ltd. It is protected by laws related to intellectual property rights, including registration with the Patent Office, and its use without our permission is prohibited.

著作権
The copyright holders of the content published on our store's website, as well as the manuscripts, images, illustrations, videos, audio, photographs, designs, and data distributed through our newsletters, are us or the content providers, and are protected by copyright law.

Disclaimer
1. In the event of any discrepancies between the Japanese version of these terms and conditions and versions in other languages, the Japanese version shall prevail.
2. Regarding the use of Buyee, if the customer suffers any damages (whether direct or indirect) due to troubles arising between the customer and tenso Co., Ltd., our company shall not be liable for any compensation for damages. However, this does not apply in cases where the cause is attributable to our company.
3. In cases where the exemption clauses stipulated in these terms do not apply, and the company is liable to the customer or a third party, except in cases of willful misconduct or gross negligence on the part of the company, liability shall be limited to direct damages, and the amount of damages based on such liability shall be agreed upon in advance by the company and the customer to be capped at the amount the customer has paid to the company in any case.

Separability
Even if any provision or part of this agreement is deemed invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions shall continue to be effective.

Others
1. In the event that a lawsuit arises regarding the use of our store through Buyee, the Kobe District Court or the Kobe Summary Court shall be the exclusive court of first instance.
2. In the event that the customer fails to pay the transaction amount or violates these terms, any costs incurred by the company for hiring professionals such as lawyers will also be borne by the customer.

(As of December 15, 2023)