Thank you very much for always shopping at the cobaco online store.
Recently, we have been receiving more inquiries saying, "I am not receiving emails from our store."
At our store, we have confirmed a variety of cases, such as: "Emails had been arriving without issue until now, but only certain emails are not delivered," "Only non-automated emails are not delivered," "Emails are not delivered even after adjusting receiving settings," and "Only the email newsletter is delivered."
It appears that in many cases the receiving mail server is identifying the message as spam, but since some customers using the same email service are still able to receive our emails without issue, we are unable to determine the exact cause on our end.
Also, cases where emails cannot be delivered for the following reasons are also rapidly increasing.
・Incorrect email address entry
・The email address registered with Apple Pay / Google Pay is outdated
・Settings such as spam mail filters and domain-specific reception
・Inbox storage exceeded
We sincerely regret that we are unable to check your email reception status on our end.
After placing an order or inquiry, if you do not receive an email from our store within 3 business days, please check the following and contact us.
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In addition to the automatically sent email you receive when placing an order, we also send emails with the following subject lines to confirm your order details and to notify you when your item is completed and shipped.
[1] Immediately after placing your order
Your Order Details Confirmation (Automated Email)
↓
[2] Within 3 business days after confirming your order details
Notice of Order Confirmation
↓
[3] Approximately 1 week before product completion
Almost done with your jewelry
↓
[4] After shipment is completed
Your order has been shipped
* If you place your order using Apple Pay / Google Pay
The email address registered with Apple Pay / Google Pay will be used as the email address for your order.
Your registered address is outdated, or you may be mistaken about the address you registered.As a result, there has been an increase in cases where customers are unable to receive emails from our store.
If you do not receive an email after placing your order, please check the email address registered with Apple Pay / Google Pay once again. If you would like to change your email address, please contact our store.
About the email we will send after your ring size has been determined 〉
After we receive your ring size confirmation, we will send you an email within 3 business days with the confirmed size and scheduled shipping date.
About the email we send after your inquiry 〉
We generally reply to inquiries within 3 business days.
If you do not receive a reply within 3 business days, please check your spam folder and email reception settings.
It is also possible that we have not received your email. Please use a different email address andContact FormPlease contact us again.
▼Information by email service you use
— For au (ezweb) users
The most common issue currently occurring is emails not being delivered to au (ezweb) addresses.
If you are using au's spam mail filter with the "Recommended Settings," emails from our store may sometimes be identified as spam.
Before placing your order, please set your "Allowed Senders List" so that you can receive emails from "info@cobaco.shop", and check "Always receive".
*Please note that there may be cases where delivery is not possible even if you have configured it in advance.
For detailed settings and other information, please check the au website.
au Spam Filter Feature > Receive List Settings
— For docomo users
We have confirmed many cases where emails could not be received even after registering our domain (@cobaco.shop) on the allowed senders list.
As we have not yet been able to confirm an effective solution at this time, if you are not receiving our emails, we apologize for the inconvenience, but we would appreciate it if we could communicate with you using a different email address.
For Yahoo! Mail users
In addition to cases where only some emails do not arrive, we have also confirmed cases where emails sent by customers to our store do not arrive at all.
— For iCloud users
In addition to being filtered into the spam folder, we have confirmed cases where only some emails are not delivered.
For Gmail users
We have confirmed many cases where emails are being sorted into the spam folder or the "Promotions" tab. Also,We have also confirmed cases where emails sent by customers to our store did not reach us.
[ Contact Information ]
EMAIL: info@cobaco.shop
TEL: 090-8930-5520 [Business hours | 10:00-18:00 Closed | Tue, Wed, Fri, and public holidays]
Please be sure to provide your name when contacting us.
If you contact us using the same email address as when you placed your order, our reply from the store may likewise not reach you. If you contact us again, please provide a different email address or contact us by phone.
In addition, if you registered as a member when placing your order, "My PageYou can check your order history from ”. Please use this as well.