Thank you very much for always using the cobaco online store.
Recently, we have received a significant number of reports from users with email addresses such as ezweb (including au), yahoo!, hotmail, and iCloud stating that "emails are not being received."
It is often the case that the reason is due to being classified as spam by the receiving server, but since there are some people who can receive it without any issues, we do not know the exact cause.
Additionally, we have confirmed cases such as "specific emails that have been delivered without issue until now are not being received" and "only automated reply emails are being received." We apologize for the inconvenience, but since we are unable to grasp the situation after sending, if you are not receiving emails from our store, please read the information below.
Please note that there are increasing cases where delivery is not possible due to reasons such as incorrect email address input by the customer or outdated addresses registered with Apple Pay, etc. If you have not received any emails after placing your order, please check the following.
—
In our store, in addition to the automatically sent email titled "Order Confirmation (Automated Email)" after your order, we also send several types of emails such as "Order Confirmation Notification."If you do not receive an email from us within 3 business days after confirming your order, we kindly ask you to contact us at the address below.
▼Flow of emails received after placing an order
[1]Immediately after placing your order, an automatic "Order Confirmation (Automated Email)" will be sent to you.
↓
[2]After confirming your order at our store, we will send you an "Order Confirmation Notification" email within 3 business days.
↓
[3]We will send you an email saying "Your jewelry will be ready soon" about one week before the product is completed.
↓
[4]After shipping is complete, we will send you an email saying "Your item has been shipped."
▼Flow of emails when determining ring size
[1]Please send us an email to confirm your ring size.
↓
[2]3営業日以内に、We will send you an email with the confirmed size and the scheduled shipping date.
〈 For au (ezweb) users 〉
The most common issue is the non-delivery of emails to au (ezweb) addresses. If you are using the recommended settings for au's spam filter, there may be cases where emails from our store are judged as spam. Before placing your order,Please make sure to set up your "Receiving List Settings" so that you can receive emails from "info@cobaco.shop" and check the box for "Always Receive".
For detailed settings and other information, please check the au website.
au spam filter function > Incoming list settings
〈 For Yahoo! Mail Users 〉
The security of Yahoo! Mail has been strengthened, and there are increasing cases where only specific emails do not arrive.Cases where emails sent to our store from customers do not arriveWe are also confirming this. If you do not receive a reply from our store within 3 business days, we apologize for the inconvenience and kindly ask you to contact us.
〈 For Gmail Users 〉
We are checking cases where emails are sorted into the spam folder or promotions folder. Also,Cases where emails sent to our store from customers do not arriveWe are also checking. If you do not receive a reply from our store within 3 business days, please check the relevant folder and contact us.
〈 For iCloud Users 〉
We are confirming cases where some emails have completely disappeared or have been sorted into the spam folder.If you do not receive a response from our store within 3 business days, please check the relevant folder and contact us.
〈 For those who have not received a reply after contacting us 〉
If you do not receive a reply email from us within 3 business days, please check your spam folder, promotions folder (for Gmail), and domain-specific settings, and contact us at the address below.
—
・国際基準の改定によりEmails can no longer be sent to mobile addresses that use a "." (dot) or "_" (underscore) just before the "@".If you are using a mobile address, please register a different address such as a computer address.
[ 連絡先 ]
MAIL：info@cobaco.shop
TEL: 090-8930-5520 [Business Hours｜10:00-18:00 Closed｜Tuesday・Wednesday・Friday・Holidays]
When contacting us, please be sure to provide your name. Additionally, if you contact us from the same email address, there may be cases where you do not receive a reply from our store. Please contact us from a different address or reach out to us by phone.
If you registered as a member when placing your order,My PageYou can check your order history from here. Please use this as well.
We apologize for the inconvenience and thank you for your understanding.