Thank you for always using the cobaco online store.
Recently, we have received a significant number of reports from users of carrier emails such as au (including ezweb) and docomo, as well as email addresses like hotmail and iCloud, stating that "emails are not being received."
This is often due to the receiving server determining the message as spam, but since there are some who receive it without any issues, we do not know the exact cause.
Additionally, there have been cases such as "specific emails that have been arriving without issue until now are not being received," "only automatic reply emails are being received," "not a single email is being received despite configuring the domain's reception settings," and "only newsletters are being received."
Since we cannot track the status after sending the email, if you have not received an email from our store, please read the information below.
Please note that there are increasing cases where delivery fails due to reasons such as incorrect email address input by the customer or outdated addresses registered with Apple Pay, etc. If you have not received any emails after placing your order, please check the following.
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In our store, in addition to the automatically sent email titled "Order Confirmation (Automated Email)" after your order, we also send several types of emails, such as the "Order Confirmation Notification" email.If you do not receive an email from us within 3 business days after confirming your order, we kindly ask you to contact us at the address below.
▼Flow of Emails After Your Order
[1]Immediately after your order, an automatic "Order Confirmation (automated email)" will be sent to you.
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After confirming your order at our store, we will send you an "Order Confirmation Notification" email within 3 business days.
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[3]We will send you an email saying "Your jewelry will be ready soon" about one week before the product is completed.
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[4] After shipping is complete, we will send you an email saying "Your item has been shipped."
▼Email Flow for Determining Ring Size
[1]Please send us an email to confirm your ring size.
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[2]within 3 business days,We will send you an email with the confirmed size and the scheduled shipping date.
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〈 For au (ezweb) Users 〉
The most common issue is the non-delivery of emails to au (ezweb) addresses. If you are using recommended settings for au's spam filter, there may be cases where emails from our store are judged as spam. Before placing your order,Please make sure to set up your "receive list settings" to receive emails from "info@cobaco.shop" and check "always receive."
*Even if you have set it up, there may be cases where we cannot deliver. We appreciate your understanding.
For detailed settings and other information, please check the au website.
au Spam Mail Filter Function > Incoming List Settings
< For docomo users >
We have received numerous reports that emails are not being received despite registering our domain (@cobaco.shop) on the allowed list.
We have not yet found a solution regarding this matter. We apologize for the inconvenience, but we would appreciate it if we could communicate using a different address.
〈 For Yahoo! Mail Users 〉
The security of Yahoo! Mail has been strengthened, leading to an increase in cases where only specific emails do not arrive.Cases Where Emails Sent to Our Store from Customers Do Not ArriveWe are also confirming this. If you do not receive a response from our store within 3 business days, we kindly ask you to contact us.
〈 For Gmail Users 〉
We are checking cases where emails are being sorted into the spam folder or promotions folder. Also,Cases Where Emails Sent to Our Store by Customers Do Not ArriveWe are also checking. If you do not receive a response from us within 3 business days, please check the relevant folder and contact us.
〈 For iCloud Users 〉
We have confirmed cases where some emails have completely disappeared or have been sorted into the spam folder.If you do not receive a response from us within 3 business days, please check the relevant folder and contact us.
〈 For those who have not received a reply after contacting us 〉
If you do not receive a reply email from us within 3 business days, please check your spam folder, promotions folder (for Gmail users), and your domain-specific settings, and then contact us at the address below.
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- Due to the revision of international standardsEmails can no longer be sent to mobile addresses that use a "." (dot) or "_" (underscore) just before the "@".If you are using a mobile email address, please register a different address such as a PC email address.
[ Contact Information ]
MAIL: info@cobaco.shop
TEL: 090-8930-5520 [Business Hours | 10:00 AM - 6:00 PM Closed | Tuesday, Wednesday, Friday, Holidays]
When contacting us, please be sure to provide your name. Additionally, if you contact us from the same email address, there may be cases where you do not receive a reply from our store. Please reach out from a different address or contact us by phone.
If you registered as a member when placing your order, you will...My PageYou can check your order history from [Your Account]. Please make use of this as well.
We apologize for the inconvenience and thank you for your understanding.